Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. 

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. 
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. 

Duties and responsibilities:

• Operate the guest service properly, efficiently and with profitability 

• Support the Resort Manager ensuring that Legendary Quality Standards, policies and procedures of Mandarin Oriental, Lago di Como are properly understood and followed 

• Support the Resort Manager maintaining a very high standard of behavior and grooming 

• Ensure accurate and prompt communication of information and guests' requests to all relevant departments 

• Support all guests' complaints and specific guests’ requests by cooperating with all departments 

• Greet and escort guests to their rooms if needed 

• Provide prompt assistance to guests in the lobby and Front Office area 

• Provide high quality service by responding to requests promptly, efficiently and courteously during check-in, check-out, and throughout the guests' experience 

• Supervise guests’ incoming and outgoing correspondence 

• Perform any other reasonable duties as required by the Resort Manager 

Requirements:

• Strong verbal and written communication skills 

• Full proficiency in English and Italian; an additional language is preferred 

• Problem-solving and team-work skills 

• Must be flexible and able to work on weekends and holidays, if needed 

• Must be discrete and have a professional appearance and behavior 

• Strong computer and IT literacy 

• An experience in a similar position within a luxury environment is considered a plus 

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. 

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.