Mandarin Oriental is looking for an Associate Director of Global Sales to join our Global Channel Sales at the Mandarin Oriental Regional Sales Office in Paris, France.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

As Associate Director of Global Sales, you will be responsible for the following duties:

• Develop, implement, and evaluate a well-defined and focused sales strategy and action plan in line with MOHG marketing plans, objectives and targets as agreed with the Director, Global Sales.

• Manage a portfolio of top accounts in line with regional account list and develop, implement and evaluate key account plans for revenue growth

• Initiate and escort targeted educational trips

• Plan, manage and participate in annual Global Sales Calendar events for the region

• Deliver on balanced score card (KPIs) in line with Global Sales strategy and guidelines inclusive of annual account list review

• Strategically support hotels through participation in performance calls and internal business reviews, regional revenue/sales calls, market intel reports

• Maintain good working relationships within all MOHG hotels and Head Office, ensuring prompt, informative replies to enquiries, quality lead generation and to provide thorough details on qualified accounts.

• Keep abreast of and report on, market trends, competitor activities, and client feedback as needed

As Associate Director of Global Sales, we expect from you:

• At least 5 years’ experience as a Senior Sales Manager/Asst. Director of Sales/Director of Sales within the hospitality industry, diverse experience on-property and in Global Sales will be an asset

• Expert in French Travel Industry, Luxury/Fashion and MICE market  

• Outstanding sales and interpersonal skills, charismatic personality

• Excellent communication skills both verbal and written in French and English. Additional European language skills will be an advantage

• Proven track record of exceeding revenue and growth goals   

• Significant sales experience, including the ability to influence, develop and grow a set of key accounts

• Responsive and adaptive to changing workloads, timelines and outputs required due to the fast-moving pace of the industry and brands

• Interpersonal Savvy - relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact

• Strong experience building & maintaining client relationships   

• Presentation skills at all levels (travel advisors and C-level)   

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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