Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Banquet Operations Executive, you will be responsible for the following duties: 

• Communicate with respective Event management Manager / Executive to fully understand guests’ requirements

• Ensure that all function rooms are set up in accordance to the Banquet Event order

• Engage and coordinate with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately

• Ensure guest needs and expectations are met by providing an efficient and professional service

• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized

• Administer post function report after each function by identifying any problems and suggesting solutions to the Director of Banquets

• Ensure cleanliness of function rooms and banquet areas at all times

• Ensure that all MOHG standards; MbMO, LRA, LQE and FLHSS&E are constantly monitored

• Handle adhoc special projects and assignments as assigned by Director of Banquet Operations

As Banquet Operations Executive, we expect from you: 

• Able to do shift work and work on weekends (5 day work week)

• Service-oriented team player with excellent interpersonal and communication skills

• Able to multi-task and work under pressure in a fast pace environment

• Communicates with fluency in English

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?