Scope of Position
Reporting to the Director Office of the CEO, it is the mission and intent of this position to support the Office of the CEO in ensuring the CEO’s and the Group Leadership Team’s efficiency. This involves any part of the day-to-day operation across 1) Governance, Administrative & Secretarial, 2) Transformation, and 3) Communications, 4) Other Initiatives. The successful candidate will be a key facilitator and provides tactical support to the Director, Office of the CEO and the Office of the CEO.
Absolute discretion and confidentiality is unconditionally required from all members of the Office of the CEO.

Main Responsibilities
1) Governance, Administrative & Secretarial
• Support the CEO in any plenary activities around travels, itineraries and general calendar management and efficiency.
• Oversees and supports the Group Leadership Team (GLT)’s Governance, facilitate planning, scheduling, minuting, and tracking of follow ups as required.
• Travel with the CEO as and when required.

2) Transformation
• Support the Director, Office of the CEO in the collaboration with the core Transformation team and GLT.
• Liaise across functions and streams. As well as taking part in initiatives and projects supportive of the Group’s transformation.
• Continuously looking for innovative ways to stream-lining and improving processes and projects in all departments as well as hotel operations

3) Communications
• Support the Office of the CEO in managing internal and external communications across all media platforms.

4) Other Initiatives
• The Manager, Office of the CEO will be required to remain flexible, constantly looking to add value to the GLT and the Group overall. This will involve various initiatives, projects and efforts across various departments and divisions, as and when required.
• The individual is required to be flexible in travelling, to accompany the CEO as and when requested.

Role Specific Competencies
• Act as a role model of the values of Mandarin Oriental with specific emphasis on integrity and maintaining confidentiality and absolute discretion.
• At least 5 years of experience in hotel operations.
• Holding at least Bachelor level education, post graduate a plus.
• Excellent English skills, spoken and in writing. Any additional language a plus.
• Excellent interpersonal skills with the ability to communicate with stakeholders at all levels internally and externally.
• A proactive, agile and flexible approach with the ability to adapt to changing conditions and priorities and to work in a collaborative team environment while keeping to deadlines.
• Maintain an active awareness and understanding of global hospitality and luxury trends, innovations and opportunities.

MOHG Competencies
Drive for Results
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal (colleagues) and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers / colleagues in mind. Upholds and drives our LQEs through daily actions; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.
Humility
Can get things done quietly without unnecessary noise; quickly admits flaws and mistakes; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximises the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others.
Ethics, Values and Integrity
Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flaws.
Interpersonal Savvy
Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy, tact and fairness; can diffuse even high-tension situations comfortably. Is able to motivate people.
Developing Self and Others
Is personally committed to and actively works to continuously improve him/herself; works to deploy strengths; works on compensating for weakness and seeks feedback. AS APPLICABLE - provides challenging and stretching tasks and assignments for others; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them. Uses P+ and Performance Discussions for Line Colleagues effectively for talent management and development; is a people builder and a motivator and supports the company initiatives to ensure continuous improvement of our LQE's.