Mandarin Oriental is looking for a Corporate Revenue Manager – Openings & Transitions to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at Mandarin Oriental London Corporate Office within Revenue Strategy Department, the Corporate Revenue Manager – Openings & Transitions is responsible for supporting the successful Commercial Positioning of Opening/Transition, New and Takeover Hotels, leading to the successful ramp-up of Top-line Revenue and Commercial performance within the first 12 months opening/ Takeover. The Role supports for the coordination of all Revenue Management and Commercial initiatives for the successful opening of new and takeover hotels to Mandarin Oriental.

As Corporate Revenue Manager – Openings & Transitions, you will be responsible for the following duties:

Support for Hotels and Corporate Responsibilities

• Provide support to Vice President of Commercial Strategy – Openings and Transitions

• Provide assistance as Task Force to address vacant positions or prolonged absences in Revenue Management for openings or transitions.

Material Management Responsibilities

• Ensure new hotels are set up in global reports.

Training Oversight Responsibilities

• Act as a bridge between hotels and corporate office, providing constructive upward feedback on training gaps, addressing property-specific challenges, and collaborating with relevant stakeholders to overcome obstacles and devise effective solutions.

• Coordinate the onboarding process for new Revenue colleagues for Openings and Transitions, introducing them to established revenue standards, providing training on best practices, and ensuring familiarity with Revenue Policies and Procedures (P&Ps), among other relevant aspects.

• Assess the team and the capabilities for takeover hotels and identify and plan for any gaps.

• Serve as a subject-matter expert for Mandarin Oriental revenue management strategies and as a knowledgeable resource for colleagues in Revenue Management, as well as for the Regional & Corporate Team.

• Offer daily assistance to hotels regarding revenue-related issues, ranging from system challenges to operational queries and other inquiries to set them up for success.

Pre-Opening Duties

• Closely monitor the progress of the critical path milestones and commercial checklist and flag any roadblocks or challenges to the VP Commercial Openings or relevant colleagues.

• Report and compile commercial pre-opening progress in PowerPoint format.

• Assist in running the pre-opening Commercial calls with the hotels and relevant corporate colleagues.

• Assist in the formulation and execution of strategic plans for ensuring alignment with organizational goals and standards.

• Establish overall pricing strategy including BAR rate structure, negotiated rates, packages

• and promotions, 3rd party distribution channels and core pricing for all corporate marketing programs.

• Ensure timely activation of all channels.

• Work with the hotel team to establish initial inventory controls.

• Support and in any absence prepare the budget for new hotels and takeovers.

• Establish the room type codes and names along with the relevant departments.

• Assist with the pre-sell strategy for the hotel and coordinate and manage the pre-sell date in partnership with Technical Services, General Manager, Brand & Marketing teams.

• For takeovers, work with the with various vendors on implementing a systems switch with no impact or downtime to the business; implement Mandarin Oriental pricing philosophy and distribution network; work closely with other relevant departments related to renovation works.

Process, Systems and Governance Responsibilities

• Assist in the rollout, sharing, and training of hotels on Standard Operating Procedures (SOPs) for all new openings and take overs and that the hotels are set up as “Best In Class” with the right tools, and processes. Ensure compliance with established standards and assist hotels to overcome any systems issues.

• Ensure that hotels have access to all revenue management related software programs (included, but not limited to Synix, Power BI, DataVision, STR, Demand 360, HMS and IDeaS (where applicable) and have been scheduled for applicable training.

As Corporate Revenue Manager – Openings & Transitions, we expect from you: 

Education:

• Bachelor’s degree in hospitality management, business administration or a related field.

• Industry certifications in Revenue Management, such as Certified Revenue Management Master degree or similar, are highly desirable.

Experience:

• 5+ years of experience in Revenue Management, preferably in the hospitality industry.

• Experience in roles involving cross-functional collaboration and support.

Skills and Knowledge:

• In-depth knowledge of Revenue Management principles and practices.

• Familiarity with industry-standard revenue management systems (e.g., SynXis, IDeaS G3, Lighthouse, TravelCLICK, IDeaS, STR, etc…).

• Excellent Excel and PowerPoint skills required.

• Strong analytical and problem-solving skills to identify issues, conduct audits, and propose solutions for revenue optimization.

• Ability to convey complex technical information in a clear and concise manner.

• Strong interpersonal and communication skills.

• Experience in leading and coordinating projects, new processes, and initiatives.

• Ability to think strategically.

• Experience in developing and delivering training materials.

• Strong organizational skills to manage documentation, maintain a material repository, and oversee central sites efficiently.

• Proactive mindset for identifying opportunities for continuous improvement.

• Ability to adapt to evolving technological initiatives, industry advancements, and changes in revenue management systems.

• Demonstrate leadership qualities and the initiative to take ownership of training, projects, and the overall success of revenue-related initiatives.

• Languages: English is required; additional language proficiency may be beneficial, especially in an international hospitality setting.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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