Mandarin Oriental, Hong Kong is looking for a Sales Administrator - Cake Shop to join our Cake Shop team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home" for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Division in Hong Kong, the Sales Administrator is responsible to handles guest orders in a professional and courteous manner, maximize revenue and guest satisfaction. The Sales Administrator reports to the Cake Shop Manager.

As Sales Administrator - Cake Shop, you will be responsible for the following duties:

• Handle email inquiries and online Shop orders in professional manner

• Input information into the CSOS system in the correct format

• Check all CSOS orders very carefully before sending confirmation to guests in order to ensure the input is correct

• Prepare Infrasys key form, price tag, tent card for new product

• Prepare CSOS key for new product

• Ensure all Cake Shop products information on online shop are in line with order form and are up-to-date.

• Ensure that communication with other departments, notably Finance, Culinary team, Pastry office and any other concerned department is maintained with information which pertains to them, including informing the Kitchen team of any special orders in advance

• Take orders from guests (by telephone) and record all the details clearly on paper for reference

• Keep all Cake Shop office clean and tidy at all times

• Perform any other reasonable duty as required by the department head from time to time

As Sales Administrator - Cake Shop, we expect from you:

• Secondary education or above

• Strong attention to details

• Good interpersonal skills and communication skills

• Good knowledge and skills of using Microsoft Word, Excel and PowerPoint to maintain sales figure and create presentations

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?