Mandarin Oriental Muscat is looking for a Colleague Services Supervisor to join our People and Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Job Scope

• Assist the People & Culture Manager in the budgeting process by providing all housing-related expenses, including Operating Equipment and FF&E requirements.
• Ensure the housing budget is strictly adhered to, with all costs controlled and properly approved.
• Monitor the monthly P&L and conduct regular analysis of housing-related financial performance.

• Provide leadership, direction, and support to all colleagues and foster a positive working environment.
• Train, evaluate, and schedule housing colleagues in accordance with company standards and housing policies.
• Conduct regular team meetings and one-on-one sessions to maintain open communication and address concerns.
• Attend daily People & Culture meetings and all other required meetings as scheduled.
• Respond to departmental changes in line with the needs of the business, company, or hotel.

• Manage all pre-arrival, onboarding, and move-in arrangements for new colleagues, including accommodation preparation, welcome packs, and orientation.
• Coordinate flight bookings and ensure a smooth arrival experience for new colleagues.
• Allocate housing spaces in compliance with local legislation, benefits level, family status, nationality, gender, and ethical standards.
• Inform apartment occupants of new colleagues’ arrivals and ensure seamless integration into the accommodation.

• Maintain all housing inventories, including colleague equipment, keys, stock items, and accommodation assets.
• Manage key control, distribution, and inventory for all colleague housing.
• Conduct regular apartment inspections and inventories, including exit inspections for resigned or terminated colleagues before approving exit clearance.
• Ensure proper care, security, and maintenance of all hotel and housing equipment through regular supervision.

• Conduct regular checks to ensure apartments and Heart of House areas (including colleague lockers, cafeteria, and recreation rooms) are clean, tidy, and well maintained at all times.
• Coordinate daily and weekly cleaning of housing facilities, public areas, and apartments with vendors, colleagues, and owning companies.
• Coordinate linen changes with external laundry providers for new arrivals and current colleagues, where applicable.
• Oversee maintenance requests, pest control, and upkeep of all housing facilities, including gym equipment, public bathrooms, changing rooms, and waiting areas.
• Establish and maintain a Lost & Found procedure for colleague housing.

• Respond to day-to-day requests from housing occupants in a courteous and professional manner.
• Maintain strong working relationships and effective communication with all colleagues, departments, and external vendors.
• Encourage efficient inter-departmental communication to promote teamwork and engagement.
• Coordinate transportation arrangements between the hotel, colleagues, and transportation providers.

• Identify areas for improvement in housing operations by reviewing reports, colleague feedback, and incident reports, and implement action plans accordingly.
• Coordinate monthly housing inspections with a security department member.
• Report any security incidents or disciplinary matters to the Director of People & Culture and the People and Culture Manager.
• Organize safety and evacuation training for colleagues in coordination with the Director of Security.
• Maintain and regularly review the Housing Colleague Rules & Regulations handbook, ensuring all colleagues are informed accordingly.

• Prepare weekly reports covering maintenance, requests, new arrivals, leavers, and transfers.
• Prepare monthly reports on housing occupancy, key issues, and activities.
• Monitor market trends, competitor practices, and pricing, and share relevant insights with the Director of People & Culture.

• Manage colleague cafeteria operations, including menu planning, communication with the catering company, gathering colleague feedback, and conducting monthly menu reviews.
• Organize bi-monthly colleague social activities and welfare events.
• Participate actively in colleague welfare committees and initiatives.

• Carry out any other duties as assigned by the Director of People & Culture and the People and Culture Manager.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?