Mandarin Oriental, Milan is looking for a Commis de Rang to join our Room Service.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.
About the job
Based at the Mandarin Oriental, Milan within the Room Service Department in Milan, the Commis de Rang is responsible to delight and satisfy our guests. We are dedicated to making a difference every day and continually improve to ensure we are the best. The Commis de Rang reports to the Room Service Manager.
As Commis de Rang, you will responsible for the following duties:
Follow the entering guest room rules and policies.
Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments.
Able to explain the ordered dishes in the guest room and present them attractively.
Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner.
Perform any tasks relating to billing according to hotel standards and cashiering policies.
Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
Distribute all guest amenities as required.
Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly. Any other reasonable tasks as assigned by the IRD Manager.
Ensure product knowledge is up to date.
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
As Commis de Rang, we expect from you:
The ideal candidate is a self-motivated person with great communication skills, fluent in Italian and English.
He or she is a person willing to offer professional and impeccable service, ensuring that the guest's experience at the Mandarin Oriental is exceptional.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Competitive Salary, wages, and a comprehensive benefits package
Mandarin Oriental Wangfujing, Beijing is looking for a CRM Manager to join our Marketing & Communications team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly...
Page
Mandarin Oriental New York is looking for a Page to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth min...
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the a...
On-Call Spa Therapist
Mandarin Oriental NYC is looking for a On-Call Spa Therapist to join our Spa and Wellness team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting res...
Sign up for Job Alerts
Please indicate your department, employment types and locations and we will email you regular job alerts.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.