Credit Manager

Mandarin Oriental Sanya is looking for a Credit Manager to join our Finance Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Based at the Mandarin Oriental Sanya within the Finance Department in Sanya the Credit Manager is responsible for all the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Sanya Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel.  This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards. 

As Credit Manager, you will be responsible for the following duties:

• Reviews, research credit worthiness of applicants and approves or denies direct billing requests in a timely manner
• Maintains security of credit documents such as credit applications and Write Offs
• Maintains & ensures detailed listing & documentation of all credit & collection calls to document all possible steps were taken to avoid write-offs of uncollectible accounts
• Stays current on Federal, State, Local laws and Mandarin Oriental Corporate/Hotel policies regarding provision of credit and collection of debts
• Instructs departments as to the correct procedures regarding credit policies, and ensures adherence to established credit policies
• Reviews in-house group/convention bills daily to ensure proper application of charges and that credit limit is not exceeded
• Reviews daily high balance report, makes contact with transient guests as necessary to ensure adherence to established credit policy and procedures
• Schedules and oversees the work of support colleagues engaged in credit activities, trains and instructs employees, reviews their work for accuracy (to ensure proper preparation of Guest Billing Statements and proper application of payments received)
• Follows up with client, whenever necessary, to verify receipt of billing statement, answers any questions that might arise
• Prints and reviews Aging Report on a daily basis.  Ensure all City Ledger accounts are accurate (no check-out guests with balances, and no positive balances for advanced deposits)

• Prepares 30/60/90+ day detail on Accounts Receivable Aging report, and reviews with Financial Controller for determination of appropriate action steps to include; phone contact, continued hotel level collection efforts, collection agency, write-offs and reporting to credit authority
• Makes collection related phone contacts with delinquent accounts to verify status, prepare collection letters for mailing to delinquent accounts, report delinquent accounts to credit collection/reporting agencies when necessary

•  Perform any tasks as assigned by the Management

As Credit Manager, we expect from you: 

• Strong interpersonal and problem-solving abilities.
• Excellent Hotel product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
•  English language skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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