Mandarin Oriental, Shenzhen is looking for a Director of Food & Beverage to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The 178-room Mandarin Oriental, Shenzhen is situated in one of the prime spots in the southern city, in the stunning UpperHills building, with a panoramic perspective of the city’s soaring skyline and lush parklands. With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed celebrity Chef Fei, as well as a best-in-class Spa and Wellness facilities including a dramatic indoor swimming pool. Well known for its uncompromising levels of personalised and bespoke services, Mandarin oriental, Shenzhen was recognised as the first Forbes travel guide five-star hotel of the city.

About the job

Based at the Mandarin Oriental, Shenzhen within the Food & Beverage Division in Shenzhen, the Director of Food & Beverage is responsible for managing all outlets’ operations and colleagues as a daily basis. As a department head, directs and works with the food and beverage management team and associates to successfully execute all restaurant operations; strives to continually improve guests and colleagues’ satisfaction and maximize the financial performance in areas of responsibility. The Director of Food & Beverage reports to the General Manager & Area Vice President, Operations.

As Director of Food & Beverage, you will be responsible for the following duties:

• Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Communicate with kitchen for any guests’ special request and dietary requirements
• Works with the ADFB, Executive Chef and Restaurant Managers to develop promotions, food and wine pairings, menu items and presentations.
• To wish each and every guest a warm farewell and thank them for coming
• Successfully integrates objectives, opportunities and resources to achieve business goals.
• Understands and communicates to staff the operating and maintenance procedures of all departmental equipment.
• Conducts hourly associate performance appraisals according to Standard Operating Procedures.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking associate time and attendance.  Monitors and manages the payroll function.

As Director of Food & Beverage, we expect from you: 

• Minimum 3 year’s relevant working experience in a sizeable luxury hotel
• Excellent communication inluencing and interpersonal skills
• Fluent in both written and spoken English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?