Position Title: Digital Learning & Innovation Manager

About the job

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

We’re reimagining how our colleagues learn, grow, and connect – building a global, digital-first learning ecosystem that reflects our values and supports business transformation.

As the Digital Learning and Innovation Manager, you’ll lead the optimisation of our learning platform, design engaging digital content, and support the development of a global learning architecture – including structured learning academies aligned to strategic priorities. You’ll combine creativity, technical skill, and strategic thinking to deliver high-impact learning experiences at scale.

Key Responsibilities

1. Digital Learning Ecosystem Management

• Configure and optimise our global learning system to deliver a seamless, intuitive user experience for colleagues
• Implement and manage learning system structures – including catalogues, user groups, tagging, and access rules – to support scalable, globally consistent learning delivery
• Leverage platform functionality to support business-aligned learning experiences and initiatives
• Manage learning system integration with Workday to ensure consistency of colleague data, learning records, and alignment with talent processes
• Monitor system performance, resolve issues, and collaborate with internal teams and vendors to ensure platform stability and effectiveness
• On-boarding and training of new hotels, residences and offices to the system

2. Content Design & Development

• Create engaging digital learning content across a variety of formats, including SCORM-based eLearning, microlearning, and video
• Work with subject matter experts to translate business priorities into scalable and impactful digital learning assets
• Maintain and refresh digital content to reflect evolving business needs and ensure relevance
• Adapt existing in-person or localised learning offerings to more scalable, digital-friendly formats suitable for a global audience, including translations.

3. Learning Architecture & Experience

• Contribute to the redesign of our global learning architecture, including the development of structured learning academies and role-based pathways
• Curate and deliver learning solutions that are intuitive, relevant, and aligned to strategic goals
• Support the evolution of a consistent, branded, and high-quality learning experience across all digital touchpoints

4. Engagement, Enablement & Campaigns

• Train and support Hotel and Corporate L&D and P&C teams in using digital tools and creating localised content
• Design and implement learning campaigns that drive awareness, adoption, and engagement across regions and functions
• Act as the primary contact for user support and troubleshooting, ensuring a positive end-user experience

5. Insights & Continuous Improvement

• Monitor learning system usage and content engagement, drawing insights from platform analytics and feedback
• Report regularly to stakeholders and recommend improvements to enhance the effectiveness of digital learning
• Stay up to date with trends and innovations in digital learning, AI in learning, and learner experience platforms – and recommend tools or approaches to enhance impact
• Advise on vendor partners and manage relationships.

Key Competencies and Experience

• Experience configuring and managing a global learning system platform, with a strong understanding of system implementation and learner experience
• Proven experience integrating learning platforms with Workday or similar systems to ensure data flow and process alignment
• Proficiency in learning tools such as Articulate, Storyline 360, Canva, Office 365 and video editing skills using tools such as Camtasia or Veed
• Understanding of learning architecture models and experience designing learning journeys
• Strong external network, stakeholder engagement and communication skills, with the ability to work across cultures and functions
• Analytical mindset with the ability to interpret data and translate insights into action
• Experience in luxury hospitality or a global, service-led environment is a plus

Why Join Us?

This is your opportunity to shape the future of digital learning in a global luxury brand. You’ll join a progressive People & Culture team focused on innovation, impact, and enabling exceptional colleague experiences around the world.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We are fans. Are you?