Director of Food and Beverage

Mandarin Oriental New York is looking for a Director of Food and Beverage to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Director of Food and Beverage is responsible for overseeing all aspects of the Food and Beverage operations at the hotel. This position requires a strategic leader with a deep understanding of beverage and culinary trends, exceptional management skills, and a commitment to delivering a high-quality dining experience for hotel guests and customers. The Director of F&B will collaborate with various departments to ensure seamless operations and contribute to the overall success and reputation of the Mandarin Oriental, New York

The Director of Food and Beverage is responsible for the overall daily Food and Beverage operation, including MO Lounge, the Bar, IRD, and Banquets, budgeting, maintenance of quality standards, and training and performance management of all colleagues.  

The Director of Food and Beverage reports to the Hotel Manager.

As Director of Food and Beverage, you will be responsible for the following duties:

• Develop and implement a comprehensive food and beverage strategy aligned with the hotel’s overall goals and guest expectations.
• Be creative and innovative with the ability to think outside the box and approach all issues with a completely fresh approach.
• Stay current with local hotel luxury industry trends and market demands to enhance the hotel’s food and beverage offerings and maintain a competitive edge.
• Oversee the day-to-day operations of all food and beverage outlets, including MO Lounge, the Bar, IRD, and Banquets.
• Monitor and maintain high standards of service, cleanliness, and presentation in all F&B front and back of house areas.
• Develop and manage the annual F&B budget, ensuring financial goals are met while maintaining high-quality standards.
• Implement cost control measures and monitor expenses to maximize profitability
• Review and approve departmental payroll to ensure compliance with budget
• Work closely with the Executive Chef and other leaders to create and regularly update innovative and diverse menus for breakfast, lunch, dinner, and afternoon tea that cater to the preferences and dietary needs of guests and customers, ensuring menus reflect local industry and competitive market trends
• Ensure menu offerings and pricing are competitive and reflect the quality and standards expected of Mandarin Oriental Hotel Group
• Curate a well-balanced and diverse selection of beverages including specialty cocktails, wines, spirits, beers, and non-alcoholic offerings
• Create a comprehensive beverage menu that complements and pairs well with the food offerings, considering the preferences of the target audience and the overall theme of the hotel and brand.
• Develop a wine list with a variety of options, considering different grape varietals, regions, and styles
• Maintain and update the beverage menu seasonally to incorporate new and seasonal ingredients.
• Properly train colleague on beverage and wine offerings and recommendations to guest and customers
• Collaborate with Sales and Marketing on special initiatives and promotional events ensuring maximum traction and exposure
• Promote menus and cocktail offerings at the hotel to internal and external customers
• Help Recruit, train, and manage a skilled and motivated F&B management team
• Foster a positive and collaborative work environment, encouraging professional development and growth challenging the team to elevate the service at every opportunity.
• Address guest and customer concerns promptly and strive to exceed expectations in service and offerings.
• Collaborate with the Catering Team and coordinate the execution of private events, weddings, and other special occasions, ensuring all events meet MOHG standards for service and quality.
• Ensure adherence to all liquor liability laws and regulations
• Manage the FLHSS process as it relates to Food and Beverage

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.  

 As Director of Food and Beverage, we expect from you: 

• Minimum 5 years of Food and Beverage management experience in luxury hospitality is highly preferred with a prove track record of success
• Previously experience as Director of Food & Beverage is highly preferred.
• Previous experience in a Unionized environment with a strong understanding of the IWA and local labor laws is highly preferred
• Must have strong understanding of Food and Beverage financials including cost and par controls
• Must have strong established vendor relationships and ability to develop new relationships as necessary to meet the demands of the operation
• Must have strong attention to detail and approach all issues with a fresh perspective
• Must be able to work a flexible schedule including nights, weekends, and holidays
• Ability to clearly and pleasantly communicate with guests, customers, and all colleagues, both in person and on the telephone.
• Proficient computer knowledge of Microsoft Word, Excel, Power Point, and POS systems.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

• Salary $150,000 to $165,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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