Director of Commercial Strategy
 

Mandarin Oriental Jakarta is looking for a Director of Commercial Strategy to join our Sales & Marketing team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group. 

About the job 

Based Mandarin Oriental Jakarta, the Director of Commercial Strategy is responsible for the strategic direction and operation of the Sales, Catering, Reservation and Communications Departments. The Director of Commercial Strategy reports to the General Manager. 

As Director of Commercial Strategy, you will be responsible for the following duties: 

1. Revenue & Yield Management

• Establish and implement a strategic rate structure for all market segments with the General Manager.
• Apply Yield Management systems (with the Director of Reservations) to achieve hotel budget goals.
• Control and monitor the Marketing Budget to the agreed annual level.
• Oversee overall rooms availability and ensure proper inventory controls through the Director of Reservations.
• Ensure a comprehensive Group Allocations/Blocks system is in place and carefully monitored.

2. Sales Strategy & Market Development

• Direct hotel sales activities through the Director of Sales and ensure targets are met as outlined in the annual Marketing Plan.
• Attend selected overseas trade shows, travel functions, and industry meetings to promote sales and the hotel’s image.
• Plan and, where appropriate, execute sales trips to major market areas and identify new potential markets.
• Analyze and review local and international market changes; propose and implement appropriate programs with the General Manager.
• Execute the Direct Marketing Plan together with the Marketing Services Manager.

3. Systems, Processes & Reporting

• Oversee the management Delphi Sales and Catering system and ensure accurate, standardized records are maintained.
• Monitor and report on market trends, sales opportunities, and program effectiveness.
• Ensure departmental reporting and coordination align with strategic business goals.

4. Leadership, Training & Relationships

• Establish and maintain effective relationships with subordinates, peers, superiors, and key market decision-makers.
• Ensure all Marketing departments have an annual Training Plan.
• Ensure Sales and Reservations teams complete the Legendary Sales Training Program.
• Perform any other reasonable duties as required by the General Manager.

As Director of Commercial Strategy, we expect from you: 

Educational level: Degree or Diploma in Hospitality Management or relevant Education

Work experience:

• Open for Indonesian Passport holder
• Minimum 7 years working experience in the luxury hotel industry; international experience preferred.
• Previous experience is essential in similar role, must have been a Assistant  Director of Sales for a minimum of 2 years with a proven track records of results.
• Ability to motivate and develop the best sales team in Indonesia.
• Excellent knowledge of Corporate and Government markets.
• Knowledge of travel agent sales.
• A clear understanding and evidence of formal training and application of revenue management techniques.
• Knowledge of airlines from both a direct revenue perspective and also as potential marketing and distribution partners.
• Outstanding selling and negotiation Skills.
• Impeccable, intelligent and clear presentation and business communication skills.
• Comprehensive Computer Skills and Computer literacy.
• Proficient in written and spoken English, preferably in Indonesian.
• Able to liaise effectively with designated market segment accounts.
• Knowledge of market segment.
• Excellent presentation and communication skills.

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family. 

• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen. 

We’re Fans. Are you?