Mandarin Oriental, Boston is looking for a Director of Food & Beverage to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Food & Beverage department in Boston, Massachusetts, the Director of Food & Beverage will be responsible for the overall day to day operation and long-term outlook of the Food & Beverage Division, including In-Room Dining, Banquets, and Culinary. The Director of F&B will have operational and financial responsibilities for the overall Food & Beverage Division. He/she will oversee the overall organization, ensuring the implementation and consistency of the standards of service and execution of policies and procedures.

The Director of Food & Beverage reports to the Hotel Manager.

As Director of Food & Beverage, you will be responsible for the following duties:

• Provide leadership and support for all Food & Beverage colleagues.

• Model the company’s culture, vision, mission and core values at all times.

• Hire, train, motivate, discipline, direct, and supervise the work of the colleagues and managers in all Food & Beverage Departments.

• Develop and maintain all training programs on a continual basis to ensure a high degree of professionalism and adherence to service standards.

• Maintain budgeted labor cost guidelines.

• Assume responsibility for shift supervisory duties on a regular basis, especially with VIP functions.

• Responsible for establishing and maintaining divisional standards in order to maintain the property’s 5-star status.

• Ensures operations managers develop a departmental orientation program and colleagues receive the appropriate new hire training to successfully perform their job. Ensures managers cross-train internal guests to support successful daily operations. Ensures all new hires receive an Onboarding Training Plan (OTP) and the Plan is utilized by managers.

• Actively solicits colleague, utilizes an open-door policy, and reviews colleague satisfaction to identify and address concerns. Encourages participation in annual college experience survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented.

• Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to People & Culture guidelines and supports all hotel directives.

• Participate in establishment of a marketing and public relations plan for Food & Beverage.

• Respond properly in any hotel emergency or safety situation.

• Other duties as assigned by management.

As Director of Food & Beverage we expect from you: 

• Minimum of 5 years of experience in a similar role; experience in luxury hospitality is strongly preferred.

• Strong business acumen with the ability to analyze complex financial data and translate results into operational action.

• Proven ability to lead and manage change in a high-volume environment.

• Effective management, leadership, organizational, and communication skills.

• Complete administrative proficiency. Knowledge of purchasing, inventory controls, supplies and equipment.

• Reading, writing, and oral proficiency in the English language.

• Ability to stand or walk for prolonged periods of the shift; ability to frequently push, pull, and lift carts or items weighing up to 25 pounds.

Desirable:

• College degree in Hospitality Management or a similar field.

Compensation:

The salary range for this position is $120,000-130,000 annually.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

 Local Benefits

• A competitive salary and benefits package

• Complimentary dry-cleaning services

• Meals served while on duty

• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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