Mandarin Oriental, Boston is looking for a Director of Information Technology to join our Information Technology (IT) team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 148 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Information Technology department in Boston, Massachusetts, the Director of Information Technology will be responsible for the overall hotel’s IT operations, including internal audits, infrastructure, helpdesk, information security and IT-related projects. The incumbent will be expected to assess and recommend IT products and solutions, overseeing the department’s budget and expenditure and collaborate with corporate IT for global applications, security, and standards. The Director of Information Technology will oversee the IT Manager. 

The Director of Information Technology reports to the General Manager. 

As Director of Information Technology, you will be responsible for the following duties: 

• Establish and enforce IT policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources

• Administer the Department's expense budget, within budgetary guidelines to contribute to cost-effective operation of the company

• Oversee prioritization and project management of all technology projects

• Maintains knowledge of development in systems, networks, databases, and hardware and incorporates new developments into the future systems of the company

• Evaluate and test hardware, software, network, and data communications

• Responsible for the ongoing integrity and enhancements of the hotel’s technology

• Maintain and update policies, procedures and contingency plans

• Ensure critical systems, specifically Property Management System, Telephone System, Guest Room Technology and Food & Beverage point of sale systems, are available at all times

• Ensure system security procedures are carried out and are consistent with control requirements and corporate policy

• Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies

• Act as the hotel’s liaison with both hardware and software suppliers to ensure that the terms of maintenance agreements are followed by all concerned

• Build and manage relationships with vendors, colleagues, and stakeholders

• Ability to offer high level support during onsite events

• Provide and hold regular training on information security and technology application to hotel colleagues

• Perform any additional duties as assigned by management

As Director of Information Technology, we expect from you: 

• Minimum of 5-7 years of experience in a similar senior leadership role; experience in luxury hospitality is strongly preferred

• Strong business acumen with the ability to prepare an annual budget

• 5+ years of Microsoft Operating System and domains/Active Directory knowledge and experiences

• Strong network infrastructure design and implementation experiences including installation and troubleshooting experience of routers, Wi-Fi, switches and firewalls

• Experience in WAN/LAN technologies, data recovery solutions, network security, VMware and network management systems

• PCI DSS and information security knowledge and experiences

• Flexibility; the ability to be on-call 24/7 for emergencies

• Ability to work with minimal supervision

• Excellent time management and organizational skills; excellent verbal and written communication skills

Desirable:

College degree in Information Technology or a similar related field.

Compensation:

The salary range for this position is $120,000-130,000 annually plus eligibility for an annual incentive bonus based on hotel financial performance. 

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

 Local Benefits

• A competitive salary and benefits package 

• Complimentary dry-cleaning services

• Meals served while on duty

• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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