Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Revenue Operations to join our Revenue team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, The Director of Revenue Operations is responsible to improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents. The Director of Revenue Operations reports to the Director of Revenue Strategy.

As Director of Revenue Operations, you will be responsible for the following duties:

• Manage and oversee the revenue management function for the hotel, including room inventory management, pricing, forecasting, and distribution strategies across all distribution channels
• Develop and execute revenue management strategies for hotel room, spa, F&B, and function space to maximize revenue and profit
• Analyze market trends and competition to identify opportunities for revenue growth and recommend appropriate pricing and positioning strategies
• Collaborate with sales, marketing, and operations teams to ensure alignment of revenue management strategies with overall hotel objectives
•  Monitor and analyze key performance indicators (KPIs) such as occupancy, average daily rate (ADR), revenue per available room (RevPAR), and gross operating profit per available room (GOPPAR) to identify trends and adjust pricing strategies accordingly
• Utilize revenue management tools such as Data Vision, Power BI, STR, Sabre Synxis, OTA Insights, and Ideas G3 to optimize revenue performance
• Conduct regular forecasting and budgeting exercises to support revenue grow.
• Conduct regular revenue meetings with hotel leadership team to communicate performance, opportunities, and pricing strategies
• Monitor and analyze customer feedback and reviews to identify areas for improvement and adjust pricing strategies accordingly
• Stay up-to-date with industry trends, developments, and best practices in revenue management and pricing strategies

As Director of Revenue Operations, we expect from you: 

• A bachelor's degree in hospitality management, business administration, finance, or a related field is typically required. A master's degree in a related field may be preferred.
• At least 3-5 years of experience in hotel revenue management, pricing, forecasting, and inventory management. Prior experience working in a luxury hotel setting is highly desirable.
• Must be proficient in Microsoft Office Suite (especially Excel and PowerPoint), revenue management software, and data analysis tools. Familiarity with industry-specific software such as Opera or Delphi is also desirable.
• The ability to lead a team, strong interpersonal skills, and the ability to work collaboratively with other departments and senior management is essential. Must have excellent communication skills and the ability to negotiate and persuade others.
• Strong analytical and critical thinking skills are a must, as the Director of Revenue Operations will be responsible for analyzing and interpreting data to inform revenue strategies for the hotel's total revenue management.
• Must have a thorough understanding of the luxury hotel industry, including market trends, customer preferences, and competitive landscape, including food and beverage industry, with menu engineering, cost control, supply chain management as well as Total Revenue Management approach.
• Fluency in English is usually required, and proficiency in one or more additional languages is highly desirable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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