Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Director of Security & Safety is responsible for establishing, implementing, and leading all security, safety, emergency preparedness, and loss‑prevention programs during the pre‑opening, opening, and operational phases of Mandarin Oriental Makati.
This role ensures that all colleagues, guests, visitors, and physical assets are protected in accordance with Mandarin Oriental Hotel Group (MOHG) standards, Philippine regulatory requirements, and best‑practice risk management protocols.

The Director plays a strategic leadership role in crisis management, business continuity planning, fire and life safety compliance, security technology setup, and coordination with local government and law enforcement.

Key Responsibilities

1. Pre‑Opening Responsibilities

• Develop the full Security & Safety Strategic Plan for pre‑opening.
• Conduct risk assessments, threat analyses, and security surveys for the hotel, residences (if applicable), loading dock, parking areas, and perimeter zones.
• Work with Engineering and Projects to review security system design, including:
• CCTV placement and configuration
• Access control systems
• Key management system
• Fire detection and alarm systems
• Emergency communication tools
• Establish all standard operating procedures (SOPs) for security and safety.
• Develop a Crisis Management Plan and Business Continuity Plan aligned with MOHG guidelines.
• Recruit, train, and onboard the pre‑opening Security team.
• Liaise with city authorities (Police, BFP, Barangay, LGU) to ensure compliance and coordination.
• Prepare the hotel for all pre‑opening audits, including MOHG corporate audits.

2. Operational Responsibilities

• Lead and manage all daily operations of the Security & Safety department.
• Monitor property conditions to ensure a secure and hazard‑free environment for guests and colleagues.
• Implement systems to prevent theft, fraud, and loss of assets.
• Oversee the monitoring of CCTV, access control, alarms, and emergency systems.
• Ensure robust incident reporting, investigation, follow‑up, and documentation.
• Conduct regular safety inspections, including:
• Fire exits
• Kitchens and back‑of-house areas
• Guest floors
• Loading dock
• Hazard-prone areas
• Ensure compliance with:
• MOHG Fire, Life, Health & Safety (FLHS) standards
• Occupational Safety and Health Standards (OSHS) of the Philippines
• City permits and safety certifications
• Lead regular fire drills, first-aid training, and crisis simulations for all colleagues.
• Act as the Chair/Deputy Chair of the hotel’s Safety Committee.
• Assist with VIP protection planning, guest‑related security, and event‑based risks.

3. Leadership & People Management

• Provide clear leadership, direction, and development opportunities to the Security team.
• Maintain strong working relationships with all hotel departments.
• Champion a culture of safety awareness and preparedness across the property.
• Lead by example in professionalism, integrity, confidentiality, and guest service.

4. Crisis & Emergency Response

• Serve as a core member of the Crisis Management Team.
• Coordinate during emergencies, ensuring rapid and effective response.
• Act as hotel liaison with authorities during investigations or critical incidents.
• Maintain updated emergency contact lists, communication trees, and evacuation plans.

Qualifications & Requirements

Education & Experience

• Minimum 8–10 years of Security leadership experience, preferably in luxury hospitality.
• Pre‑opening experience is highly preferred.
• Background in law enforcement, military, risk management, or corporate security is advantageous.

Technical Skills

• Strong understanding of:
• Security technology (CCTV, ACS, alarms)
• Fire and life safety systems
• Risk assessment and crisis management
• Familiarity with Philippine laws on safety, security, data privacy, and OSH.

Certifications (preferred)

• Certified Security Professional (CSP)
• First Aid/CPR/AED Trainer
• Fire and Life Safety certification
• OSH Practitioner/Officer (from DOLE)

Competencies

• Strategic thinker with strong problem‑solving skills
• Excellent leadership and communication skills
• High emotional intelligence and discretion
• Ability to remain calm under pressure
• Strong collaboration skills across departments

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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