Mandarin Oriental, Costa Navarino is looking for a Director of Sales to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at the Athens Offices of Mandarin Oriental, Costa Navarino within the Sales & Marketing Department, the Director of Sales oversees day to day sales efforts of the Sales Managers and the Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the sales plan, under the general guidance and supervision of the Director of Commercial Strategy and in keeping with the delegation of authority. The Director of Sales reports to the Director of Commercial Strategy.

As Director of Sales, you will be responsible for the following duties: 

• Set sales goals and develop key accounts in key markets, while also leading the Sales team to achieve sales targets and related tasks set by the hotel. Most importantly, motivate the Sales team, recognize achievements and support each sales team member in shaping their career development path.
• Ensure that all team members maintain and further develop customer relationships in the Region or Segment they are responsible for, understanding customer needs through telephone sales, face-to-face visits, written communication and other forms, achieving sales. 
• Regularly analyse customer output, anticipate market trends and design products and channels in advance to seize business opportunities. 
• Organize regular meetings to ensure effective communication and co-ordination between the Sales team and the hotel Operations team, ensuring a good preparation before, during and after any contracted Group, Banquet, or Meeting. 
• Actively participate in the budget and forecast formulation of relevant departments, Commercial department meetings, Revenue meetings and other key meetings.
• Welcome key customers, team leaders and VIPs to the resort when they arrive. 

As Director of Sales, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• At least 7 years of experience in a Sales environment, preferably withing the Travel & Hospitality industry, Fashion or Luxury Goods.
• Undergraduate degree or equivalent in hotel management or relevant.
• Fluency in English and Greek. Any other additional language will be considered as a plus.
• Strong overall computer literacy, not limited to MS Office.
• Able to travel both internationally and to/from the Resort, when required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Private Medical Insurance.

We’re Fans. Are you?