The Landmark Mandarin Oriental, Hong Kong is looking for an Assistant Director of Sales to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at The Landmark Mandarin Oriental, Hong Kong within Sales & Marketing in Hong Kong, the Director of Sales will lead the hotel sales team in achieving the room revenue goals as laid out in the hotel Marketing Plan. Director of Sales is responsible for all room sales, solicitation of new business, strategy planning and implementing sales action plans set forth in the Marketing Plan for both Mandarin Oriental Hong Kong and The Landmark Mandarin Oriental, Hong Kong. The Director of Sales reports to the Director of Commercial Strategy. 

As Director of Sale, you will be responsible for the following duties:

• Together with the Director of Commercial Strategy implement the agreed rate structure and strategy for all market segments

• Direct all sales activities for sales managers and ensure that they meet the goals of the marketing plan and those of the Measurable Results System

• Establish and maintain effective employee working relations both within the department and with other departments

• Attend trade shows, sales trip and client’s event to targeted market to promote sales and image for the hotel

• Plan and where appropriate, execute sales trips to major market areas and report new potential markets areas that should be covered

• Analyze and review market changes with the Director of Commercial Strategy and implement programmes with the sales team to meet these changes, i.e. changes to the FIT segment, inflation, or competitor initiatives 

• Maintain close relationships with all key decision-makers both in local and international markets

• Organize and accompany familiarization site inspection trips with major clients

• Regularly entertain major clients with Sales Managers to cultivate relationships

• Maintain a high level of exposure for the hotel in the major marketing areas through direct sales solicitation, telephone and written communications

• Supervise the sales and business development team, in the control of group allocations and corporate allotments

• Ensure up-to-date SMS / Delphi profiles

• Responsible for executing the annual training plan for the sales department and to ensure that all members of the sale steam have completed the Legendary Sales Training Programme

• Work closely with the Area Sales Offices and Regional Sales Offices to ensure that the Measurable Results targets are achieve

• Set Quarterly measurable sales goal to each member and assist to monitor the progress & provide guidance for team to reach goal

• Analyze and evaluate client production with sales managers and implement sales action plans

• Provide feedback and market information to Director of Commercial Strategy on changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff

• Implement all sales action plans in the marketing plan

As Director of Sales, we expect from you:

• Degree holder in Business Management, Hospitality Management or relevant discipline

• Minimum of 5 years relevant working experience and at least 2 years in managerial level or of similar capacity, preferably in luxury hotel

• Excellent written and spoken English, Cantonese and Putonghua

• Good business acumen with strong analytical mind in implementing Sales & Marketing strategies

• Strong communication and interpersonal skills with the ability to engage effectively at all levels of colleagues and guests

• Aggressive, confidence, self-motivate, positive thinking and able to work under pressure

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

We’re Fans. Are you?