The Sirēya Desaru Coast is looking for a Director of Sales & Marketing to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

Director of Sales & Marketing responsible to ensure the efficient running of the entire Rooms Division through achieving budgeted Colleagues Satisfaction, Guest Satisfaction and GOP results for each area.

As Director of Sales & Marketing, you will be responsible for the following duties:

• Align management style, working practices and conduct with The Sirēya Desaru Coast’s and The Sirēya Desaru Coast’s vision, Global Support values, operating standards and policies.  To comply with The Sirēya Desaru Coast’s code of conduct at all times.
• Personally build clear and open lines of communication with all departments
• Understand and abide by all Government laws relating to the Sales and Marketing department.
• Develop strategies and initiatives to increase Hotel’s market share.
• Understand Malaysia business trend in terms of targeting right market. Also be aware of the political up lift of the country.
• Work in conjunction with the Director, F&B creating, implementing and assessing Food and Beverage promotions and marketing.
• Be actively involved in maintaining all The Sirēya Desaru Coast’s International programs.
• Be critical and demanding of operating standards.
• Monitor and control all financial aspects of the business including the preparation of the annual business plan.
• Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality
• Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance.
• Align plans with business strategy; understand short- and long-term impact of business decisions.
• Actively involved and work with Finance department in tour operator contracting.
• Organize tour operator visit to The Sirēya Desaru Coast to showcase the Hotel on regular interval.
• Travel to various part of the world to attend business fair, meet up with tour operation to enhance business opportunity for the Hotel.
• Ensure all communications are aligned to the The Sirēya Desaru Coast brand image.
• Conduct regular creative events, key account appointments and activity programs to ensure all important contacts are regularly updated and entertained, keeping The Sirēya Desaru Coast top of mind.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Conduct competitor analysis including market share, rates, new projects and developments and keep EXCOM abreast of the market conditions.
• Devise and implement plans to maximize rooms and food & beverage yield.
• Be present to interact with all festive guest including repeater and new guest to obtain another business opportunity for upcoming years.
• Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Be innovative with everything you do.
• Create an environment that trains, develops, coaches and mentor’s colleagues.
• Dedicate time to your personal development.
• Where required develop policy, formulate direction and strategy.
• Conduct weekly SMART Plan review with all direct reports to ensure follows up to achieve the agreed goals & objectives.
• Actively participate in sales presentations, property tours and customer meetings.
• Drive GSQ action plan follow up on a monthly basis with direct reports.
• Conduct monthly walkthrough with Engineering, Housekeeping and DH to ensure action and standards are maintained.
• Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM and cc EXCOM.
• Directly manage certain departments that have been assigned by GM.
• Undertake additional duties as requested by the General Manager.

As Director of Sales & Marketing, we expect from you: 

• Ability to lead, motivate and develop colleagues.
• Be innovative, financially savvy, Connect emotionally with guest and internal customer.
• Be well versed in the Colleagues competencies of The Sirēya Desaru Coast.
• 2 Years’ experience in a similar position in an executive committee capacity
• Excellent verbal and written communication skills, People Management Skills.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Well verged with technology, which helps Sales & Marketing to take next level.
• Master in Business Administration/Sales & Marketing

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?