Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Sales Department in Milan, the Director of Sales is responsible for overseeing the Sales strategy for the hotel. The Director of Sales reports to the General Manager.

As Director of Sales, you will responsible for the following duties:

• Ensures coverage of assigned and responsible multi-markets;
• Ensures maximum employee satisfaction and conducts annual performance reviews of the team (Profile system);
• Responsible for the account management of key and prospect accounts;
• Forecasts account revenue production of all revenue streams with the team;
• Attends customer events, trade shows and sales missions to maintain, build and develop key relationships;
• Ensures that all calls and sales leads are answered in a timely manner and as per company standards;
• Conducts weekly meetings with the Sales Team to track performance and monitor effectiveness of strategies;
• Carries out site visits as per company standards;
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/program/event;
• Responsible for annual expenditure for all sales activities and control of the budgeted expenditure by a monthly forecast;
• Develops the business outlook and commercial strategy for the hotel and ensures the strategies confirm to MOHG’s brand philosophies, guidelines and initiatives at all times;
• Provides strategic direction as it relates to pricing, inventory, channel management and distribution of all market segments in accordance to MOHG’s brand guidelines; 
• Maintains continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans, inventory, etc;
• Promotes the professional development of the all Sales Team;
• Achieves annual revenue goal based on budget;
• Implements strategic actions based on hotel segmentation ;
• Conducts regular one on one meetings in order to ensure personal development plan is ongoing;
• Responsible for all Sales activities;
• Participates on branded conference calls;
• Establish goal settings relative to Mandarin Oriental incentive plan;
• Manage selection interview for new interns or new colleagues;
• Develop Sales Team training courses based on current performance.

 As Director of Sales, we expect from you: 

• Must be excellent in using computer and well versed in all computer applications
• Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure
• Excellent organizational skills and ability to work in dynamic and fast-changing environment
• Must have an established network of connections
• Excellent business negotiation and customer relationship management skills
• Available to travel abroad
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 8/10 years of experience working in a 5-star hotel environment within Sales and Banqueting
• A minimum 3 years of experience in a leadership role
• High knowledge of Italian and English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for business clothes

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