Director of Spa & Wellness

Mandarin Oriental, Singapore is looking for a Director of Spa & Wellness to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore within the Spa & Wellness Department, the Director of Spa & Wellness is responsible for the overall responsible for providing leadership, support, direction, management, and supervision of the daily operations of Spa, Fitness, Pool, and all other health and wellness-related activities of Mandarin Oriental, Singapore. The Director of Spa & Wellness reports to the Hotel Manager.

As a Director of Spa & Wellness, you will be responsible for the following duties:

• Maintain the highest standards of treatment, service, satisfaction, and attention to details in accordance to established MOHG policies and standard operating procedures.
• Recruit, on-board, train, develop, and motivate all colleagues to the required skills and service levels.
• Establish the annual budget for the Spa and Wellness department and develop marketing strategies to achieve financial targets established.
• Review schedules of therapists regularly and monitor treatment rooms utilization to maximize yield and operate at peak efficiency and productivity.
• Design and set achievable goals and incentive programme (treatment and retail) for spa colleagues.
• Regularly conduct market research and studies to understand market trends.
• Responsible for inventory purchase and control for products, equipment, and supplies.
• Conduct daily walkthroughs and ensure maintenance and housekeeping of all facilities and areas.

As a Director of Spa & Wellness, we expect from you:

• At least two (2) years of related working experience in a similar position in an international luxury hotel chain
• Experienced in creating spa treatment protocols and menus
• Possess knowledge and experience with different types of massage, body and skincare, and retail products
• Excellent customer service skills
• Strong leadership skills
• Good interpersonal and communication skills
• Good team player
• Strong knowledge of the Spa industry

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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