Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Director of Wellness is responsible for creating, leading, and delivering an exceptional integrated wellness experience that reflects Mandarin Oriental’s global standards while uniquely capturing the spirit of Makati and the Philippines. This role oversees all wellness‑related operations—including spa, fitness, holistic wellbeing, and lifestyle programming—and plays a strategic, hands‑on role in pre‑opening planning, development, and brand positioning.

The Director ensures that the Wellness Centre becomes a signature destination for guests, residents, and the local community by delivering innovative, personalized, and culturally relevant wellness experiences.

Key Responsibilities

1. Pre‑Opening Planning & Development

• Develop the full operational structure of the Wellness Centre, including facilities planning, equipment selection, design flow, and guest experience journey.
• Create all SOPs, service standards, and guidelines in alignment with Mandarin Oriental’s global wellness philosophy.
• Coordinate with Engineering, Design, Housekeeping, Security, and other departments to ensure a seamless pre‑opening readiness.
• Recruit, train, and onboard the wellness and spa team, ensuring that all colleagues embody the Mandarin Oriental service culture.

2. Strategic Leadership

• Conceptualize and implement the overall wellness vision for Mandarin Oriental Makati.
• Lead financial planning: budgeting, forecasting, cost control, and revenue strategy for spa, fitness, retail, and memberships.
• Identify partnership opportunities with luxury wellness brands, health experts, local artisans, and holistic practitioners.
• Develop data‑driven strategies to enhance guest satisfaction, grow revenue, and maximize profitability.

3. Operational Excellence

• Oversee day‑to‑day operations of spa, fitness, thermal experiences, membership programs, and wellness retail.
• Maintain strict adherence to hygiene, safety, and regulatory requirements.
• Ensure all treatments, therapies, and fitness offerings meet global best practices and brand standards.
• Implement and monitor quality assurance systems, mystery audits, and guest feedback mechanisms.

4. Guest Experience & Service Innovation

• Curate a diverse wellness menu, integrating international therapies with Filipino and Asian healing traditions.
• Introduce signature Mandarin Oriental experiences customized for the Makati market.
• Lead personalization initiatives: wellness consultations, tailored programs, lifestyle coaching, and high‑touch VIP services.
• Develop seasonal wellness events, retreats, workshops, and community-focused programs.

5. Team Leadership & Development

• Build a high-performing team of therapists, fitness trainers, wellness coaches, attendants, and reception specialists.
• Foster a culture of warmth, empathy, professionalism, and continuous improvement.
• Organize regular training: treatment protocols, guest engagement, retail excellence, and wellness knowledge.

6. Sales, Marketing & Brand Positioning

• Partner with Sales & Marketing to promote the Wellness Centre as a top destination in Metro Manila.
• Create compelling membership packages, promotions, and partnership programs for local and international guests.
• Drive social media visibility through thought leadership, educational content, and curated campaigns.

7. Financial & Performance Management

• Monitor P&L, revenue targets, cost efficiency, productivity metrics, and retail performance.
• Implement yield-management strategies for treatment schedules, memberships, and therapist utilization.
• Review weekly, monthly, and quarterly reports to support business decisions.

Qualifications & Experience

• Minimum 8–10 years of progressive experience in luxury hospitality wellness or spa leadership.
• Pre‑opening experience in a luxury hotel or spa strongly preferred.
• Expert knowledge in wellness trends, holistic therapies, fitness programming, and spa operations.
• Strong financial acumen and ability to create revenue-generating concepts.
• Proven leadership in building and inspiring high-performing teams.
• Excellent communication skills and the ability to engage both guests and colleagues with warmth and professionalism.
• Certification in spa management, hospitality, fitness, wellness coaching, or holistic health is an advantage.

Personal Attributes

• Embodies Mandarin Oriental’s “Legendary Quality of Service.”
• Visionary, innovative, and passionate about holistic wellbeing.
• High emotional intelligence with a nurturing leadership style.
• Detail-oriented, organized, and able to perform in a fast-paced pre-opening environment.
• Culturally sensitive and guest-centric.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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