Mandarin Oriental Punta Negra, Mallorca is looking for a Door Attendant to join our Concierge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Door Attendant, you will be responsible for warmly welcoming guests, managing the safe and efficient parking and retrieval of vehicles, and keeping the hotel’s main entrance clear and orderly. This role is key to ensuring an exceptional arrival and departure experience, reflecting the highest standards of luxury service.

As Door Attendant, you will be responsible for the following duties:

• Warmly welcome guests upon arrival, providing a friendly and professional greeting.
• Efficiently and safely park and retrieve guests’ vehicles in accordance with company standards.
• Supervise and maintain the hotel’s main entrance clear and secure, ensuring smooth traffic flow and an impeccable arrival and departure experience.
• Keep detailed records of parked vehicles, including keys, license plates, and assigned locations.
• Ensure all vehicles are returned in the same condition as received, following MOHG inspection procedures and promptly reporting any incidents or damages.
• Provide assistance with doors, light luggage, or directions, ensuring attentive and personalized service.
• Work closely with the Concierge team and other departments to coordinate services and anticipate guest needs.
• Maintain the exterior area of the hotel clean, tidy, and well-presented at all times.
• Perform any other reasonable duties assigned by the Head Concierge or relevant department supervisors.

As Door Attendant, we expect from you: 

• Valid driver’s license with a clean driving record.
• Previous experience in similar roles such as valet parking, doorman, or customer service in luxury environments is highly valued.
• Effective communication skills in both English and Spanish (additional languages are a plus).
• Proactive attitude, strong service orientation, and attention to detail.
• Well-groomed appearance in line with the hotel's presentation standards.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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