Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.
 

The Role

The E-Commerce and Digital Marketing Manager will be responsible for building and executing Mandarin Oriental Makati’s online presence and digital marketing strategy during the pre-opening phase and beyond. This role ensures the hotel establishes a strong digital footprint, drives direct bookings, and builds brand awareness across digital channels. The position requires a balance of strategic vision, technical expertise, and creative execution to deliver measurable commercial results.

Key Responsibilities

• Develop and implement the hotel’s e-commerce and digital marketing strategy aligned with Mandarin Oriental brand standards.
• Manage online distribution channels, including the hotel website, OTA platforms, and brand.com.
• Oversee website content, ensuring accuracy, relevance, and SEO optimization.
• Create and manage digital campaigns across social media, email, and paid media channels.
• Monitor and analyze performance metrics, providing insights and recommendations to maximize ROI.
• Establish digital marketing infrastructure during pre-opening, including social media accounts, email platforms, and analytics tools.
• Coordinate with PR, Sales, and Revenue Management teams to ensure integrated commercial efforts.
• Manage relationships with digital agencies, vendors, and partners.
• Ensure compliance with data privacy regulations and brand guidelines.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Minimum of 5 years’ experience in digital marketing and e-commerce, preferably within luxury hospitality.
• Proven track record of managing successful digital campaigns and driving online revenue.
• Familiarity with the Philippine market and regional digital landscape is an advantage.

Skills & Competencies

• Proficiency in digital marketing tools (Google Analytics, Google Ads, Meta Ads Manager, SEO/SEM platforms).
• Strong understanding of e-commerce strategies, OTA management, and conversion optimization.
• Excellent communication and presentation skills, both written and verbal.
• Analytical mindset with the ability to interpret data and apply insights to strategy.
• Creative approach with attention to detail and brand alignment.
• Ability to manage multiple projects in a fast-paced pre-opening environment.
• Effective team player with cross-functional collaboration skills.
• Strong vendor and agency management capabilities.
• Strategic thinker with the ability to translate vision into actionable plans.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?