Mandarin Oriental Downtown, Dubai is looking for a Duty Supervisor to join our Engineering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Engineering Department in Dubai, the Duty Supervisor is responsible to support the whole engineering team and to ensure that the engineering and maintenance operations within the hotel, including general property maintenance, are working properly and up to the hotels operating standards. The Duty Supervisor reports to Assistant Director of Engineering.

As a Duty Supervisor, you will be responsible for the following duties:

• Fully responsible for managing staff, resolving complaints, ensuring smooth hotel engineering operations, and effectively handing over shifts with proper documentation and briefings.

• Carry out routine, preventive, and urgent maintenance tasks across guest rooms and public areas, including electrical, plumbing, HVAC, and equipment troubleshooting.

• Respond promptly and courteously to guest and departmental requests, prioritize critical issues, and communicate effectively to ensure service satisfaction.

• Monitor life safety systems, attend firefighting training, follow lockout/tagout procedures, and ensure adherence to health, safety, and environmental regulations.

• Maintain tools, equipment, inventory, and workspaces; manage maintenance requests through systems like HOT SOS; and ensure cost-effective resource usage.

• Train and support team members, conduct performance reviews, enforce grooming/uniform standards, and comply with all hotel and Mandarin Oriental operational policies and quality standards.

As a Duty Supervisor, we expect from you: 

• Minimum 2 years of engineering studies (Mechanical, Electrical, HVAC, or Building Services) and at least 5 years of experience in a luxury hotel environment, including 2 years in a supervisory role.

• International experience, particularly in the Middle East, along with hotel pre-opening or renovation experience, is considered an advantage.

• Familiarity with Building Automation Systems such as InnComm and BMS is beneficial.

• Strong leadership and people management skills are essential.

• In-depth knowledge of “Safe & Sound” standards and procedures.

• Fluent in spoken and written English, with excellent interpersonal skills and the ability to deliver high-level customer service independently.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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