Mandarin Oriental Downtown, Dubai is looking for an Events Coordinator to join our Commercial team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Catering Department in Dubai, the Events Coordinator is responsible for planning, organising, and executing events by coordinating with clients and internal teams to ensure seamless delivery and exceptional guest experiences. Events Coordinator reports to Sales Manager – Conference & Banqueting.

As an Events Coordinator, you will be responsible for the following duties:

• Contributes to company sales efforts by developing and executing local initiatives, monitoring market trends, and identifying threats and opportunities.
• Builds strong relationships with customers to understand their needs, deliver excellent service, and grow account share, while promoting customer loyalty and the brand's global presence.
• Prepares and manages accurate documentation such as proposals, contracts, and event orders to ensure smooth interdepartmental coordination and successful outcomes.
• Works closely with internal departments (Reservations, Front Office, Culinary, etc.) to ensure effective communication and seamless event execution.
• Supports team development through on-the-job training, sets a positive example, handles complaints, and fosters a collaborative work environment.
• Conducts site inspections and joint sales calls, upholds selling strategies, maximises upselling, maintains account databases, and attends regular team meetings.

As an Events Coordinator, we expect from you: 

• Holds senior school qualifications and a degree or diploma in Hospitality, Hotel, or Business Management.
• Has at least 2 years of experience in a 5-star hotel environment within Conferences and Events, with GCC experience as an added advantage.
• Demonstrates strong administrative, organisational, and problem-solving skills with effective time management.
• Proficient in computer applications, especially Delphi, and comfortable working independently under pressure.
• Possesses excellent interpersonal, communication, and presentation skills, with a positive attitude and outgoing personality.
• Committed to high standards of customer service, fluent in English, and ideally speaks an additional language.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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