As F&B Guest Relations Executive (Supervisor), you will be responsible for the following duties: 

• Ensure all guests receive a warm and gracious welcome upon arrival and a sincere farewell upon departure.
• Maintain detailed guest profiles, including preferences, dietary requirements, and special occasions, to support personalized service.
• Recognize VIPs, repeat guests, and distinguished clientele to ensure a memorable dining experience.
• Handle guest inquiries, feedback, and service recovery situations with professionalism, discretion, and efficiency.
• Support restaurant management in continuously enhancing guest satisfaction and loyalty.
• Supervise the restaurant reservation system to ensure all bookings are handled accurately and professionally.
• Monitor reservation trends, guest flow, waitlists, and walk-in guests to optimize seating arrangements and restaurant capacity, maximizing business opportunities while preserving the highest standards of dining experience.
• Ensure all guest preferences and special requests are accurately recorded and communicated to the service and kitchen teams.
• Strategically allocate tables to balance operational efficiency with guest comfort and service quality.
• Monitor the dining area to ensure guests are seated according to their reservations and preferences.
• Coordinate special events including birthdays, anniversaries, corporate gatherings, and private dining experiences.
• Liaise with guests to understand event requirements, including seating arrangements, dietary needs, and special requests.
• Communicate event details clearly with the culinary and service teams to ensure smooth and seamless execution.
• Coordinate with the Guest Service Centre and Food & Beverage Reservations team to ensure guest preferences and special requests are properly captured and communicated.
• Ensure private dining rooms are properly prepared in accordance with event requirements and the Pillars and Legendary Quality Experiences.
• Supervise, train, and guide the hostess team to ensure consistent service excellence.
• Conduct pre-service briefings to communicate reservation updates, VIP arrivals, and special event requirements.
• Ensure team members maintain impeccable grooming, professionalism, and service etiquette.
• Support restaurant management in training new hostesses and developing team capabilities.
• Attend daily pre-service briefings and provide updates on reservations, events, and VIP guests.
• Ensure menus are maintained in excellent condition and that all menu content is accurate and grammatically correct.
• Maintain effective communication between the hostess desk, service team, and kitchen to ensure smooth restaurant operations.
• Assist in organizing menus and ensure they are clean, presentable, and in good condition.
• Ensure guests are seated efficiently while maintaining the smooth flow of service.
• Maintain and update guest databases and reservation records.
• Prepare daily reservation reports and assist with operational planning.
• Conduct competitor checks and assist with administrative duties as required.
• Ensure all restaurant assets and equipment are properly maintained and safeguarded.
• Support the company’s philosophy and culture through the Pillars and Legendary Quality Experiences.
• Ensure compliance with Fire Life Health Safety and Security standards and HACCP requirements.
• Act as a professional brand ambassador representing the luxury hospitality standards of Mandarin Oriental, Taipei at all times.

As F&B Guest Relations Executive (Supervisor), we expect from you: 

• Degree or Higher National Diploma in Hospitality/Hotel/Business/ Food & Beverage Management is preferred
• A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage Division

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.