Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Fitness Supervisor supports the Director of Spa & Wellness in delivering exceptional wellness experiences that exceed guest expectations in line with Mandarin Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. This role is responsible for overseeing the daily operations of the Fitness Centre and Swimming Pool, ensuring the highest standards of guest service, safety, facility presentation, colleague performance, and operational efficiency. The Fitness Supervisor contributes to maintaining a luxury wellness environment while supporting departmental objectives, colleague development, and guest satisfaction.

Key Responsibilities

Operational Excellence

• Support the Director of Spa & Wellness in implementing and maintaining LQE, MOQA, and Spa & Wellness standards across all guest interactions.
• Oversee the daily operations of the Fitness Centre and Swimming Pool, ensuring a safe, clean, and welcoming environment at all times.
• Monitor guest satisfaction and proactively address guest feedback, concerns, and special requests in a timely manner.
• Conduct daily briefings and communicate operational priorities, wellness initiatives, and service standards to the team.
• Ensure all fitness and pool facilities, equipment, and amenities are maintained to the highest operational and presentation standards.
• Coordinate with Engineering and Housekeeping to address maintenance and cleanliness requirements promptly.
• Ensure compliance with all health, safety, emergency, and operational procedures.
• Uphold Mandarin Oriental grooming, presentation, and professional conduct standards at all times.
• Maintain effective communication within the Spa & Wellness Department and across all hotel departments.
• Support a positive, collaborative, and service-oriented working environment.

Fitness & Pool Operations

• Supervise the daily activities of the Fitness Centre and Swimming Pool.
• Conduct regular inspections of facilities and equipment to ensure safety, functionality, and cleanliness.
• Ensure all fitness equipment is operational and report maintenance concerns promptly.
• Assist guests with fitness facility orientation and respond to wellness and fitness-related enquiries.
• Support the delivery of fitness activities, wellness programs, and recreational initiatives as required.
• Monitor pool operations to ensure safety procedures and service standards are consistently maintained.
• Ensure all operating procedures are followed and service standards are consistently achieved.

Sales and Revenue Generation

• Promote wellness programs, personal training services, fitness memberships, and Spa & Wellness offerings.
• Support the achievement of departmental revenue and utilization targets.
• Maintain comprehensive knowledge of Spa & Wellness facilities, services, treatments, and hotel experiences to maximize cross-selling opportunities.
• Assist in promoting wellness events, seasonal programs, and guest engagement activities.
• Identify opportunities to enhance the guest experience while supporting departmental revenue objectives.

Administrative and Periodic Duties

• Assist in preparing colleague schedules and duty rosters based on operational requirements.
• Maintain attendance records and operational reports as required.
• Monitor inventory levels of fitness and pool supplies and ensure adequate stock is maintained.
• Report and follow up on maintenance issues to support operational efficiency.
• Support safety inspections, audits, and compliance requirements.
• Ensure operational records and documentation are maintained accurately.

People Development

• Support the onboarding, orientation, and training of Fitness and Pool colleagues.
• Conduct on-the-job coaching to ensure colleagues meet established service and operational standards.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Assist in identifying training and development opportunities within the team.
• Lead by example as an ambassador of Mandarin Oriental's service philosophy and values.

Additional Responsibilities

• Support operations across all Spa & Wellness areas as required, including Spa Reception, Treatment Areas, Retail, Relaxation Areas, Wellness Programs, Fitness Centre, and Pool operations, contributing to a seamless guest experience and supporting departmental service, operational, and revenue objectives.
• Assist with VIP arrivals, wellness events, group activities, and special guest requests.
• Perform opening and closing duties as required.
• Demonstrate flexibility in supporting operational requirements and business needs across the Spa & Wellness department.
• Carry out any additional responsibilities as assigned by the Director of Spa & Wellness.

Qualifications & Experience

• Diploma or Degree in Sports Science, Physical Education, Fitness Management, Wellness, Hospitality Management, or a related field preferred.
• Professional certification in Personal Training, Fitness Instruction, Group Exercise, Lifeguarding, or a related discipline.
• Must possess and maintain valid certifications required by local regulations, including First Aid, CPR, and AED certification.
• Minimum 3 years of experience in a luxury fitness, recreation, wellness, or hospitality environment, including at least 1 year in a supervisory role.
• Strong knowledge of fitness operations, pool management, guest safety, and luxury service standards.
• Proven leadership, coaching, communication, and interpersonal skills.
• Proficient in fitness or recreation management systems and Microsoft Office applications.
• Professional grooming and presentation aligned with Mandarin Oriental standards.
• Flexible to work shifts, weekends, and public holidays.
• Fluent in English; additional language skills are an advantage.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?