Floor Manager 楼层经理

Scope of Position
The Floor Manager manages all aspect of their assigned area. They will manage all guest requests and ensure cleanliness of all guest rooms and public areas.
Requirements

• University Graduate 
• Good knowledge in Hotel Management.
• Experience in Customer service
• Experience in people management
• Self confident and in control when under pressure
• Able to converse with ease with multinational guests
• Have the desire to serve guest
• Takes corrective action and follow-up
• Good level of spoken English and Mandarin

职责范围
楼层经理主要负责应该保持干净整洁的区域。负责管理客房及公共区域的干净整洁。

职位要求

• 大学毕业
• 2年高档酒店客房部或主管的管理工作经验
• 良好的酒店管理知识
• 拥有宾客服务经验
• 拥有团队管理经验
• 在压力情况下，有自信和自控能力
• 能够轻松地与不同国家的客人交谈
• 有欲望为客人服务
• 采取纠正措施和跟进服务
• 良好的英语口语及普通话水平