Floor Manager 楼层经理

Mandarin Oriental Pudong, Shanghai is looking for a Floor Manager to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the Room attendant Department. The Room attendant reports to the Executive Housekeeper.

As Floor Manager, you will be responsible for the following duties:

The Floor Manager manages all aspect of their assigned area. They will manage all guest requests and ensure cleanliness of all guest rooms and public areas.

As Floor Manager, we expect from you: 

• University Graduate                            
• Good knowledge in Hotel Management.
• Experience in Customer service
• Experience in people management                            
• Self confident and in control when under pressure
• Able to converse with ease with multinational guests
• Have the desire to serve guest
• Takes corrective action and follow-up
• Good level of spoken English and Mandarin

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
• Delicious work buffet meals & various team building activities.
• Support the internal talent transfer plan of the group worldwide.

We’re Fans. Are you?