Mandarin Oriental Punta Negra, Mallorca is looking for a Food & Beverage Coordinator to join our Food & Beverage Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, the F&B Coordinator is responsible for supporting the Food & Beverage department in the daily administrative and operational tasks to ensure smooth service across all outlets.

As F&B Coordinator, you will be responsible for the following duties:

• Manage Restaurant Reservations: Ensure accurate and efficient handling of reservations for all outlets, including VIP guests, special requests, and guest preferences.
• Table Optimization: Assign tables strategically, maximizing occupancy while balancing guest preferences and timing.
• Booking Confirmation: Confirm reservations through various channels, sending reminders and reconfirming for VIPs and special events.
• Team Leadership: Mentor and oversee hosts, assign tasks, and provide role support.
• Daily Briefings: Align the hosts on daily bookings, special requests, and VIP guest details.
• Training and Development: Coach hosts on service standards, reservations, and guest relations.
• Floor Support: Assist hosts in welcoming and seating guests during peak times.
• Respond to Guest Inquiries: Manage inquiries, booking changes, and special requests.
• Personalized Attention: Personally handle VIP guest reservations, coordinating with teams to ensure special details are met.
• Guest Interaction: Engage with guests on arrival or during service to ensure satisfaction and gather feedback.
• Upsell Opportunities: Identify upsell opportunities at booking or on arrival (e.g., special menus or beverages).
• Cancellations and Waitlists: Manage cancellations and fill openings from waitlists.
• Reservation Reports: Generate daily, weekly, and monthly reports on bookings, guest trends, and statistics.
• Guest Feedback: Monitor and propose changes based on feedback related to reservations and the dining experience.
• Assist During Peak Hours: Support hosts on the floor during peak times, addressing issues and ensuring smooth service.
• Quality Control: Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Operational Troubleshooting: Resolve seating, complaint, or change-related issues promptly.
• Manage Walk-ins: Balance walk-in requests with reservations, optimizing table turnover without compromising service.
• System Updates: Maintain current availability, layouts, schedules in the reservation system.
• Technical Troubleshooting: Resolve any technical issues, coordinating with IT when necessary.
• System Training: Train hosts on updates or new features to ensure efficient system use.

As F&B Coordinator, we expect from you: 

Experience and education

• Degree in Hospitality Management or similar.
• At least 2-3 years’ experience in a similar role.
• Experience leading teams in Food & Beverage departments.
• Experience in luxury hospitality.

Technical Skills

• Excellent coordination skills
• Ability to lead a team of host(s)
• Excellent interpersonal skills to build positive relations with F&B team and across divisions, and be able to deal with diverse staff
• Strong attention to detail with the ability to coordinate and prioritize multiple tasks
• Computer proficiency in Word, Excel, PowerPoint, Publisher, Outlook
• Outstanding English and Spanish skills written and spoken. Any additional language is an advantage.
• Experience with different PMS or TMS systems.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?