Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila. 

The Role

The Front Office Manager will be a key leader in the pre-opening and operational success of Mandarin Oriental Makati. This role is responsible for establishing and managing all front office operations, ensuring seamless guest arrivals and departures, and delivering Mandarin Oriental’s legendary service from the very first day of opening.

Key Responsibilities

• Pre-Opening Phase
• Develop and implement front office policies, procedures, and service standards.
• Recruit, train, and onboard front office team members, including reception, concierge, and guest services.
• Collaborate with project and design teams to ensure operational readiness of the lobby, reception, and guest service areas.
• Coordinate with IT and systems providers to set up property management systems and guest service technologies.
• Operational Phase
  • Lead and manage the front office team to deliver exceptional guest experiences.
  • Oversee daily operations including check-in/check-out, concierge services, and guest relations.
  • Ensure smooth coordination with Housekeeping, Engineering, and other departments to meet guest needs.
  • Monitor guest feedback and implement continuous improvement initiatives.
  • Maintain compliance with health, safety, and security standards.
  • Drive a culture of excellence, teamwork, and guest-centric service.

Qualifications & Success Profile

• Proven experience as Front Office Manager or senior front office leader in a luxury hotel environment; pre-opening experience highly desirable.
• Strong leadership, organizational, and communication skills with the ability to train, motivate, and inspire a diverse team.
• In-depth knowledge of front office operations, property management systems, and guest service technologies.
• Excellent problem-solving skills, attention to detail, and a proactive, hands-on approach.
• Passionate about luxury hospitality and guest satisfaction, with a commitment to Mandarin Oriental’s values of respect, integrity, and excellence.
• Strong collaborator across departments, fostering teamwork and seamless guest experiences.

Why Join Us? 

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality. 

Our commitment to you: 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

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