Group Sales Manager

Mandarin Oriental New York is looking for a Group Sales Manager to join our sales Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the sales Office in New York City, the Group Sales Manager is responsible for ensuring the hotel achieves annual revenue goals for their sales territory while managing expenses to budget.  The Group Sales Manager will oversee overall day to day operation, planning, and long-term outlook of this segment. The Group Sales Manager reports to the Director of Sales.

As Group Sales Manager, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis and through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Ensure hotel achieves budgeted annual revenues in the Group segment
• Utilize Salesforce for activity logging and account management and HMS for hotel inventory / reservations
• Works with the Regional Sales Office in managing accounts on behalf of the Brand
• Works with internal departments to ensure clear communication for all VIPs and any special requests are met for in-house guests
• Entertain clients, as appropriate
• Actively solicits new business
• Attend weekly meetings as required
• Travel for sales calls on clients as needed and based upon the Sales travel calendar
• Attend MO sponsored roadshows
• Ensure post trip reports and expense reports are submitted in a timely manner to Accounting

As Group Sales Manager, we expect from you: 

• Must be a self-motivator and motivator of others.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, computer software aptitude and some hotel operation knowledge.
• Knowledge of specific hospitality industry applications is desirable (Salesforce and HMS preferred)
• Must be able to relate to all levels of management
• Must have the ability to handle multiple tasks at one time
• Must have superior organizational skills
• Must have a minimum of 4 years experience in as a Sales Manager in a luxury hotel union environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $95,000 TO $100,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), et

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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