MANDARIN ORIENTAL PARIS is looking for a Guest Experience Coordinator to join our Guest Experience Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Guest Relation Department in Paris,
The Guest Experience coordinator will will meet and exceed guest expectations by delivering efficient and courteous guest relations service in accordance with LQE standards. The Guest Experience Coordinator will meet, welcome, and escort all VIP guests and ensure that their experience runs smoothly from arrival through departure. The mission and intent of this position are for the incumbent to keep the guest’s perspective in mind at all times and to work closely with the Rooms Division.

As Guest Experience coordinator, you will be responsible for the following duties:

• Assist the Guest Experience Supervisor in inspecting all VIP rooms prior to arrival and ensuring that all guest requests are fulfilled.
• Assist the Guest Experience Management team in meeting and welcoming guests.
• Prepare the daily communication form.
• Handle amenity requests and other Guest Relations programs.
• Organize and participate in VIP meetings.
• Support the Front Office during peak or high‑demand periods.
• Handle guest complaints.
• Work closely with the Front Desk, Housekeeping, Room Service, Concierge, and all Food & Beverage departments.

As Guest Experience coordinator, we expect from you: 

• Highly organized, detail‑oriented, discreet, and able to manage multiple priorities effectively
• Exemplary personal presentation consistent with luxury hospitality standards
• Proactive, flexible, and service‑driven, with strong availability to meet guest needs
• Excellent interpersonal and communication skills, with a genuine passion for delivering exceptional guest experiences
• Strong problem‑solving skills and the ability to handle guest complaints with professionalism and empathy
• Fluency in English (spoken and written)
• Proficiency in an additional language is a strong asset (Mandarin, Arabic, Russian, or other international languages)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”