• Supports the Guest Relations Manager • Attends briefings/ meetings (Management Meeting, Operations Briefing) and updates management on Guest Relations activities • Promotes importance of Guest Relations amongst other guest contact departments i.e. Housekeeping and Food & Beverage etc. • Continuously monitors the hotel’s VIP initiatives and creates innovative and personalized amenity programmes • Monitors the progress and performance of all aspects of the Guest Relations programmes • Analyses the guest data and establishes strategies to enhance guest retention ratios • Trains all front-line colleagues on Guest Relations principles • Ensures guest feel welcome • Escorts arriving guests, VIP’S and celebrity guests • Maintains high guest repeat and retention rate • Ensures instructions from Management/ MOHG are communicated and acted upon • Is the champion of guest name recognition • Is the champion of guest preferences collection • Is the champion of ‘MOWOW’ initiatives • Accountable for results from Guest Database Audit, Guest Satisfaction and LQE standards in areas relating to Guest Relations • Handles guest complaints diligently and professionally • Ensure all rooms assigned for arrivals are ready prior to guest’s check in
• Ensure GM/ HM/ DH welcome card is set up for arrival guests
Mandarin Oriental, Hong Kong is looking for a Telecommunications Officer to join our Exceptional Experience Centre team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting r...
Un oasis en el corazón de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicación conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoración elegante ...
Mandarin Oriental, Tokyo is looking for a Turndown Attendant to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a g...
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