Mandarin Oriental, Hong Kong is looking for a Head Bartender - Terrace Boulud to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Head Bartender - Terrace Boulud is responsible for ensuring guest’s satisfaction by providing efficient and courteous service, while maintaining smooth daily operations and the quality service standard of the bar. The Head Bartender - Terrace Boulud reports to the Beverage Director - Terrace Boulud.

As Head Bartender - Terrace Boulud, you will be responsible for the following duties:

• Oversee the daily operations, quality service standard and maintenance work of the bar

• Support the Beverage Director in leading and overseeing the bar team in any aspect

• Take over the closing duties of the bar

• Meet and greet guests in a professional and efficient manner

• Report any complaints or concerns to the Beverage Director in a timely manner

• Be familiar with all brands of spirits and wine in stock and the use of glassware

• Keep the storeroom clean and organized at all times

• Ensure all equipment and spirits are stored in their designed place Assist with the monthly training and provide on-the-job training as needed

• Prepare and manage the distribution of bar tips on bill and cash tips

• Ensure that all beverage costs are in line and under control

• Carry out duties in a cooperative manner, ensuring team spirit is at the highest level and serve guests in a friendly, helpful, professional and efficient way

• Perform any other reasonable duties as required by your department head from time to time

As Head Bartender - Terrace Boulud, we expect from you:

• At least 3 years of relevant working experience in similar capacity in hotel Food & Beverage, preferably with pre-opening experience in a luxury hotel

• Strong communication skills and proficient in Cantonese, English and Mandarin

• Excellent leadership and interpersonal skills

• Passionate in customer service and hospitality industry

• International exposure will be an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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