Mandarin Oriental Punta Negra, Mallorca is looking for a Head Sommelier to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca within the Food and Beverage in Mallorca, the Head Sommelier is responsible for creating the wine and other beverage menus for all outlets as well as maintain and manage the related inventory. This role shall thrive the beverage sales by recommending wines and other beverages to guests and serve them according to the standards. Training of colleagues on wine related subjects is crucial for this role.

As Head Sommelier, you will be responsible for the following duties:

• Oversee all operational and administrative duties related to wine and beverages as appropriate and be able to prioritise the required level of engagement in the outlets, depending on business volumes and other related parameters.
• Have an in depth understanding of the outlets concept, menus and all other facilities the hotel offers in order to recommend and verbally explain those to the guests.
• Oversee all operational and administrative duties related to wine as appropriate and be able to prioritize the required level of engagement in the outlets, depending on business volumes and other related parameters.
• Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavour and fermentation process.
• Provide guidance in all the outlets in serving and decanting wine and if necessary, assisting in the service.
• Create wine lists and other beverage lists for all outlets, maintain and rotate the stock by managing the daily activities.
• Provide adequate wine suggestions depending on the guest preferences and give recommendation in a positive and friendly manner, by promoting and up selling wines and other beverages, if appropriate.
• Maintain and organize appropriate stock levels and ensure sufficient inventory for daily usage and monitor the wine cellar conditions to ensure optimal storage such as updating the bin numbers and following up with the corresponding beverage system.
• Ensure all glass inventory and utensils needed for wine service are in proper condition at all time and list all broken items into the outlet breakage list.
• Follow up all maintenance defaults affecting service.
• Work closely with the F&B Director, Executive Chef and outlet managers to develop and create wine pairing menus, promotions and events in order to maximize revenue and generate opportunities in line with market demands.
• Constantly identify areas for improvement in service and beverage quality through member and guest’s comments, comment cards and incident reports and share observations and recommendations with the Director of Food & Beverage and perform any other reasonable duties as required.
• Carry out regular detailed analysis of wine and beverages related sales throughout the hotel.
• Work very closely with Outlet Managers as well as with Materials Management to coordinate sourcing and other related matters.
• Work closely with all managers to keep them promptly and fully informed of all relevant wine matters.
• Conduct regular wine training for F&B colleagues.
• Maintain a wine costing sheet to manage the cost of sales for wine.
• Colleague Relations:
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks and assist colleagues in ensuring general table maintenance during wine service.
• Provide leadership, direction and support to all colleagues at any time, particularly with wine related matters.
• Consult guests proactively on any wine related matters and provide recommendations that suit their requirements.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

As Head Sommelier, we expect you: 

• Degree in Hospitality Management or similar.
• At least 2-3 years’ experience in a similar role.
• Experience leading teams in Food & Beverage departments.
• Experience in luxury hospitality.
• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.

• Experience with restaurant point of sales and cashiering procedures.
• Extremely organized and possess a solid administrative capability.
• Proven ability to successfully support, motivate and lead a large and diverse team.
• Ability to organize large projects and events.
• Able to use documented performance management systems and handling disciplinary processes.
• Perform job with attention to details and the ability to organize and handle multiple tasks.
• Competent computer skills including MS Office or equivalent.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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