Hostess - Season 2025

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability. 

Duties and responsibilities:

• Demonstrate self-confidence and a high level of commitment when in service 

• Have a correct and conscious behavior with regards to guests, colleagues and the resort's property, reporting every suspicious circumstance to management 

• Provide excellent service at all times 

• Ensure that reservations are handled in a friendly and professional manner 

• Assist guests courteously and efficiently 

• Set up tables as per the standard 

• Collect and update guests’ database 

• Organize the menus for each service and ensure that they are cleaned and in good condition, also checking the menus’ stock level 

• Present menus and wine lists, also assisting during service 

• Collect daily newspapers and set them up accordingly 

Requirements:

• Minimum 3-years experience in a similar position, preferably within the luxury environment 

• Reading, writing and oral proficiency in English and Italian 

• High standard of verbal communication, social skills and up-selling skills 

• Flexible and willing to work on evenings/weekends/holidays 

• Able to handle multiple tasks at once