Taking direct reservations from walk in guests, phone or E-mails.
Welcoming guests according to Mandarin Oriental Quality standards.
Organize seating allocation while meeting guests requirements as well as following the department’s intent to allow highest possible number of guests for each serving period.
Control the spread of booking through each meal period in order to avoid peak times and communicate any challenges to the respective manager.
Be fully aware of the handling of the credit card authorization process and its related security procedure.
Handle group bookings from the initial request until guest leaves the Restaurant, communicate food and beverage menus, organize seating arrangement etc.
Communicate guest’s preferences from various sources to the respective waiter.
Handling administrative duties such as gift voucher handling, preference recording and organizing, updating guest profiles, handling menu changes etc.
Ensure that menus are always updated and in good repair (menu formatting and printing).
Communicate necessary departmental information to other departments and divisions.
Maintains a high standard of personal hygiene and grooming at all times
Wears designated uniform which are well pressed and in a good state of repair
To ensure that the FLHSSE requirements are well carried out by the colleague.
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager.
Be aware how to use Mandarin Oriental Tokyo’s electric communication portal (Hotsos).
Follow excellent Telephone etiquette.
To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
Attends meetings and training sessions that may be beneficial personally or to the operation.
Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Communicate with Kitchen and the outlets superiors for any guests’ special request and dietary requirements.
Organize reception desk in order to work efficient as well as leave the podium clean and tidy during shifts.
Handle all guest inquiries according to the sequence of service (MOQA & Forbes standards)
Be supportive in other duties if applicable due to business situation such as clearing tables, taking orders and serving Food and Beverages.
Support the department with daily cleaning duties and back of the house organization if required.
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