Housekeeping Assistant Manager

Mandarin Oriental, Tokyo is looking for a Manager to join our Housekeeping team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, is a refined luxury sanctuary in the heart of Nihonbashi, blending sleek modern design with Japan’s timeless elegance. With panoramic views of the Tokyo skyline and Mount Fuji, the hotel offers an oasis of calm above the bustling city. Known for its world-class dining, including Michelin-starred restaurants, a serene spa with Japanese-inspired treatments and impeccable service, Mandarin Oriental, Tokyo provides a deeply immersive experience that celebrates Japanese culture and the Mandarin Oriental brand's commitment to excellence and grace.

About the job

Based at the Mandarin Oriental, Tokyo, within the Housekeeping Department, the Housekeeping Assistant Manager will support the Executive Housekeeper in overseeing all aspects of the Housekeeping department, ensuring the highest standards of cleanliness, guest comfort, and operational efficiency are consistently met at Mandarin Oriental Tokyo. This role involves supervising staff, managing daily operations, and contributing to the overall guest experience.

As Housekeeping Assistant Manager, you will be responsible for the following duties:

* Assist the Executive Housekeeper in planning, organizing, and directing all Housekeeping operations, including guest rooms, public areas, laundry, and linen.

* Supervise, train, and motivate a diverse team of housekeeping attendants, supervisors, and linen room staff.
* Conduct regular inspections of guest rooms and public areas to ensure compliance with Mandarin Oriental’s stringent quality and cleanliness standards.
* Manage inventory of cleaning supplies, amenities, and linen, ensuring adequate stock levels and cost-effective purchasing.
* Handle guest requests, complaints, and special needs promptly and efficiently, ensuring guest satisfaction.
* Develop and implement departmental policies, procedures, and service standards in collaboration with the Executive Housekeeper.
* Monitor and control departmental expenses, adhering to budget guidelines.
* Prepare staff schedules, manage payroll, and track attendance.
* Ensure all staff adhere to safety and sanitation regulations.
* Participate in performance reviews and disciplinary actions as required.
* Assist with special projects and initiatives to enhance guest experience and operational efficiency.
* Collaborate effectively with other hotel departments, including Front Office, Engineering, and Food & Beverage.

As Housekeeping Assistant Manager, we expect from you:

* Minimum of 3-5 years of progressive experience in Housekeeping operations, with at least 1-2 years in a supervisory or assistant management role within a luxury hotel environment.
* Strong understanding of luxury hotel standards and guest expectations.
* Excellent leadership, communication, and interpersonal skills.
* Demonstrated ability to train, motivate, and manage a diverse team.
* Proficiency in English and Japanese (both written and spoken) is highly preferred; additional language skills are a plus.
* Strong organizational skills and attention to detail.
* Ability to work flexible hours, including weekends and holidays, as per operational needs.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hotel property management systems (PMS).
* A diploma or degree in Hospitality Management or a related field is desirable.

Our commitment to you:

Mandarin Oriental benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits :

• Competitive salary and benefits packages
• Medical/accident insurance
• Transportation and accommodation allowance
• Annual Leaves
• Annual Bonus

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