In Room Dining Supervisor

送餐主管

Mandarin Oriental, Sanya is looking for a In Room Dining Supervisor to join our F&B team.

三亚珊瑚湾文华东方酒店现招募送餐主管加入餐饮部团队。

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

你是一位具有工匠精神的大师吗？你是否有愿望加入我们团队，共同努力，一起成功？你是否能够展示诚信与尊重，勇担责任？您是否拥抱变化、接受成长型思维模式？我们诚邀您成为卓越的粉丝。

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是屡获殊荣的酒店管理公司，在世界各地的显著地点拥有最奢华的酒店、度假村及住宅，并拥有强有力的开发拓展能力。文华东方酒店集团因成功打造全球最炙手可热的酒店而受到广泛认可，其传奇服务的灵感源自亚洲传统，同时代表着最前沿的奢华体验。

MANDARIN ORIENTAL, SANYA

三亚珊瑚湾文华东方酒店

A hidden gem where nature is celebrated, and privacy is assured.

一个融合自然美景与身心疗愈的隐奢世外桃源

Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.

The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.

三亚珊瑚湾文华东方酒店是文华东方酒店集团在中国大陆的首家酒店，在传递当代奢华及体现海南特色的同时，反映出集团东方色彩的传统，为国内宾客提供远离喧嚣的宁静和放松。

酒店位于占地12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。

About the job

The incumbent will be responsible for supporting the In-Room Dining Manager in attaining established departmental goals, leadership and manage the process to ensure that the guest is receiving the highest level of service reflective of the brand.

要支持送餐部经理的工作已完成送餐部的整理目标。

As In Room Dining Supervisor, you will be responsible for the following duties:

作为送餐主管，您需要承担以下职责：

• Provide leadership and support for In-Room Dining Manager, order takers, servers, and private bar attendants.
• Trains, evaluates, and schedules In-Room Dining staff to include, order takers, servers and private bar attendants.
• Performs administrative duties such as, but not limited to, scheduling, payroll and inventory.
• Inspects In-Room Dining area, floors, and service landings to ensure standards of service are maintained.
• Responds to guest inquiries and coordinates special arrangements.
• Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary.
• Implements new menus and promotions such as holiday and special event promotions.
• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Performs a variety of other duties as assigned by the Director of Food & Beverage or In-Room Dining Manager.
• Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
• Attend pre-conference and post conference meetings.
• Chair daily departmental meeting.
• Attend weekly Food & Beverage meeting.
• Chair daily event orders.
• Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
• Maintain an active trace system for guest history on their F&B preferences.
• Audit checks when necessary.

As In Room Dining Supervisor, we expect from you: 

作为送餐主管，我们需要您具备：

Customer Focus 顾客的关注度

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.

致力于满足内部和外脑客户的期望和要求；获得第一手顾客信息并将此信息要运用在我们的服务和产品方面，同时要不断的改进，所有的行动与顾客内在想法保持一致，在顾客心目中建立一个有效的内外关系，并获得顾客的信任和彼此的尊重。

Managing Vision and Purpose 管理远景与目标

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision and can inspire and motivate the team. Makes the MOHG mission and vision sharable by everyone and embodies our Guiding Principles.

传达一个引人注目和启发远见的核心目标；超越目前的会谈；谈论到的内容要具有可能性，具有乐观积极一面；创建历程标识和符号都需要汇集起来支持远景，鼓励和激励团队。文华东方集团的使命和远景是由大家一共创建和分享，充分体现我们的指导原则。

Our commitment to you

我们承诺给您

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

学习与发展：您的成功即是酒店的成功。我们为您职业生涯的各个阶段精心设计独特的学习与发展计划，使您不断成长。

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

同事入住福利： 当您作为我们的同事努力工作时，休假是非常重要的。做为文华东方酒店大家庭的一员，无论您身处世界何处，都可以申请入住文华东方酒店。同事入住福利项目为您及您的家人提供免费住宿和员工价。

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

同事健康及福祉：找到工作与生活的平衡点非常重要。我们非常重视您的健康及福祉。我们为全球所有同事提供各种健康福利及保健计划。 

Local benefits

本地福利

• A competitive salary and benefits packages 具有竞争力的薪资及福利
• Annual Leave and Public Holidays 带薪年假及公共假期
• Social Insurances and Housing Fund 社会保险及公积金
• Free accommodation and meals 免费的宿舍住宿及工作餐

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