IT Assistant / IT Supervisor

Mandarin Oriental, Tokyo is looking for an IT Assistant or IT Supervisor to join our IT team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, is a refined luxury sanctuary in the heart of Nihonbashi, blending sleek modern design with Japan’s timeless elegance. With panoramic views of the Tokyo skyline and Mount Fuji, the hotel offers an oasis of calm above the bustling city. Known for its world-class dining, including Michelin-starred restaurants, a serene spa with Japanese-inspired treatments and impeccable service, Mandarin Oriental, Tokyo provides a deeply immersive experience that celebrates Japanese culture and the Mandarin Oriental brand's commitment to excellence and grace.

About the job

Based at the Mandarin Oriental, Tokyo, within the IT Department, the you will be responsible for the following duties.

You will report to the Assistant IT Director.

As IT Assistant, you will be responsible for the following duties:

IT Support Management

• Serve as first line support for guest and hotel colleagues
• Perform daily system maintenance work to provide a robust and stable IT system
• Perform IT maintenance tasks on end points, IT infrastructure, telecommunication technologies, hotel operation applications
• Provide support for meetings and conventions in the hotel

Cybersecurity and Compliance Management

• Perform daily information security tasks as required
• Follow up vulnerability findings and rectify the issues
• Replace or upgrade end of life technology and ensure all EOL technologies are upgraded/replaced before the expiration date
• Manage end point protection tools and ensure all agents are installed and security controls are enforced

Project Management

• Follow up assigned project tasks and ensure it is completed on time
• Attend project meetings and report task status

As IT Assistant, we expect from you:

Mandatory

• Experience with supporting Windows based desktop platform
• Experience with supporting LAN and WLAN environment
• Experience with supporting AV operation in hotel environment (for AV Specialist only)
• Ability to have effective verbal and written communications, at least can read and write in English
• Ability to pay attention to the details
• Ability to work out of normal business hours when necessary
• Ability to work with minimal supervision but also work well with teams
• Ability to manage time properly and complete tasks on time
• Has customer centric mindset and ability to support guest as needed

Desirable

• Knowledge of the technology used in hospitality industry is preferred
• Strong problem solving and analytic skills
• Ability to meet deadlines and work well under pressure
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

As IT Supervisor, you will be responsible for the following duties:

IT Support Management

• Serve as first line support for guest and hotel colleagues
• Perform daily system maintenance work to provide a robust and stable IT system
• Perform IT maintenance tasks on end points, IT infrastructure, telecommunication technologies, hotel operation applications
• Provide support for meetings and conventions in the hotel
• Provide training and guidance for IT specialist to perform daily work

Cybersecurity and Compliance Management

• Perform daily information security tasks as required
• Follow up vulnerability findings and rectify the issues
• Replace or upgrade end of life technology and ensure all EOL technologies are upgraded/replaced before the expiration date
• Manage end point protection tools and ensure all agents are installed and security controls are enforced

Project Management

• Follow up assigned project tasks and ensure it is completed on time
• Attend project meetings and report task status

As IT Supervisor, we expect from you:

Mandatory

• Two years internal IT Specialist experience or three years IT Specialist position within hospitality
• Experience with supporting Windows based server and desktop platform
• Experience with supporting LAN and WLAN environment
• Ability to have effective verbal and written communications, at least can read and write in English
• Ability to pay attention to the details
• Ability to work out of normal business hours when necessary
• Ability to work with minimal supervision but also work well with teams
• Ability to manage time properly and complete tasks on time
• Has customer centric mindset and ability to support guest as needed

Desirable

• Knowledge of the technology used in hospitality industry is preferred
• Strong problem solving and analytic skills
• Ability to meet deadlines and work well under pressure
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality

Our commitment to you:

Mandarin Oriental benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits :

• Competitive salary and benefits packages
• Medical/accident insurance
• Transportation and accommodation allowance
• Annual Leaves
• Annual Bonus

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