Organizational Structure

The IT Assistant will report to the IT Manager / Assistant IT Director.

Duties and Supporting Responsibilities

IT Support Management

• Serve as first line support for guest and hotel colleagues
• Perform daily system maintenance work to provide a robust and stable IT system
• Perform IT maintenance tasks on end points, IT infrastructure, telecommunication technologies, hotel operation applications
• Provide support for meetings and conventions in the hotel
• Provide training and guidance for IT specialist to perform daily work

Cybersecurity and Compliance Management

• Perform daily information security tasks as required
• Follow up vulnerability findings and rectify the issues
• Replace or upgrade end of life technology and ensure all EOL technologies are upgraded/replaced before the expiration date
• Manage end point protection tools and ensure all agents are installed and security controls are enforced

Project Management

• Follow up assigned project tasks and ensure it is completed on time
• Attend project meetings and report task status

Requirements

Mandatory

• Two years internal IT Specialist experience or three years IT Specialist position within hospitality
• Experience with supporting Windows based server and desktop platform
• Experience with supporting LAN and WLAN environment
• Ability to have effective verbal and written communications, at least can read and write in English
• Ability to pay attention to the details
• Ability to work out of normal business hours when necessary
• Ability to work with minimal supervision but also work well with teams
• Ability to manage time properly and complete tasks on time
• Has customer centric mindset and ability to support guest as needed
• Bilingual in Japanese and English

Desirable

• Knowledge of the technology used in hospitality industry is preferred
• Strong problem solving and analytic skills
• Ability to meet deadlines and work well under pressure
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position.