Mandarin Oriental Muscat is looking for a Kids Club Supervisor to join our Spa and Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

As Kids Club Supervisor, you will be responsible for the following duties:

• Participate in the smooth running of the Kids department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Manage the smooth operations of the Kids Club effectively on a day-to-day basis to achieve the highest possible levels of guest satisfaction. This includes covering the reception area when required and supervising the team in the absence of the Kids Club Manager.
• Handles guest complaints and follows correct reporting procedures and follows up with guest satisfaction.
• Support FLHSS management and have a deep understanding of all related processes & procedures for the area.
• To ensure hazards and malfunctioning, improperly working equipment is reported in a timely manner to management/IT/Engineering.
• Be confident user of the hotel operational systems such as in HMS, SCM, Alice
• Conduct the Kids Club Inventory twice per month, monitor the required quantity or stationery items.
• Train and develop the Kids Club attendants along with the Kids Manager, create a monthly L&D calendar.
• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located.  Help make the kids offering a point of competitive advantage for the hotel. Ensure any outsourced service provides maintenance standards.
• To have a complete knowledge of the products and services offered by the hotel, and particularly all the kids club activities in the hotel.
• Execution of the kids’ activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
• Monitor the success of the activities programs through the number of participants and through guests’ feedback.  Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Muscat Concierge.
• Keep all equipment clean and well maintained in the kids club.
• Develop and maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees for the Kids club
• Drive revenues for the department.

As Kids Club Supervisor, we expect from you: 

• Must have at least 2 years’ experience working with children in a hotel or resort
• Must be fluent in English both written and verbal
• Must be flexible and have a good sense of humour
• Must be a strong communicator
• Obtain the Pediatric First Aid and CPR certification
• Fluent in English both written and verbal

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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