LAUNDRY MANAGER

Mandarin Oriental, Kuala Lumpur is looking for a Laundry Manager to join our Laundry team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Laundry Manager is overseeing all laundry operations, such as washing, drying, and pressing linens and uniforms, to ensure high-quality standards. They also assist the Director of Housekeeping with budgeting, reporting, and coordinating with other departments. The Laundry Manager reports to the Director of Housekeeping.

As the Laundry Manager, you will be responsible for the following duties:

• Daily operations: Manage the efficient washing, drying, pressing, and folding of guest room linens, food and beverage textiles, and staff uniforms. 

• Staff management: Supervise, train, schedule, and motivate laundry staff to ensure quality and efficiency. 

• Quality control: Inspect linens for stains and damage, perform minor repairs, and ensure all items meet the hotel's quality standards. 

• Inventory and supplies: Track inventory of linens, detergents, and other supplies, and requisition new items as needed. 

• Equipment maintenance: Ensure laundry equipment is properly maintained, cleaned, and serviced, coordinating with the engineering department for repairs. 

• Budget management: Manage the departmental budget, control operational costs, and maximize financial performance. 

• Safety and hygiene: Enforce health, safety, and hygiene standards in the laundry area and ensure compliance with hotel policies and local regulations. 

• Interdepartmental coordination: Collaborate with other departments, like housekeeping and food and beverage, to meet their needs and resolve any related issues. 

• Record keeping: Maintain accurate records of laundry operations, equipment usage, and staff schedules. 

As the Laundry Manager, we expect from you: 

• Minimum SPM qualification or a hotel school graduate preferably.

• A minimum of 3-5 years of laundry management experience.

• Effective communication skills.

• Ability to think critically, handle guest issues, and manage operational challenges.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?