Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About the Role

The Learning & Development Manager is responsible for designing, coordinating, and delivering all learning, training, and development initiatives for the pre‑opening and ongoing operations of Mandarin Oriental, Makati. The role plays a critical part in embedding the Mandarin Oriental service culture, developing leadership capability, and ensuring that all colleagues are fully prepared to deliver legendary service from opening day and beyond.

Working closely with the Director of People & Culture, Corporate L&D, and hotel leadership, the Learning & Development Manager ensures learning strategies are aligned with MOHG brand standards, luxury service expectations, and operational requirements.

Key Responsibilities

Pre‑Opening Learning Strategy & Readiness

• Develop and implement the pre‑opening Learning & Development master plan, aligned with opening timelines and operational readiness.
• Conduct training needs analysis in partnership with department heads to support pre‑opening, opening, and post‑opening requirements.
• Coordinate closely with MOHG Corporate L&D to ensure full compliance with brand training standards and frameworks.
• Ensure training facilities, materials, systems, and schedules are ready prior to hotel opening.

Brand, Culture & Service Excellence

• Plan and deliver Mandarin Oriental brand orientation, values immersion, and service culture programs for all colleagues.
• Ensure consistent understanding and application of Mandarin Oriental’s service philosophy across all departments.
• Act as a culture champion, reinforcing desired behaviors, service standards, and colleague experience expectations.

Technical & Operational Training

• Coordinate departmental technical training in collaboration with department heads and subject‑matter experts.
• Support the development and tracking of Standard Operating Procedures (SOPs) and job‑specific training plans.
• Ensure all mandatory, statutory, and safety‑related training is completed prior to opening and maintained thereafter.

Leadership Development & Talent Growth

• Support leadership onboarding, supervisory capability development, and management training programs.
• Implement MOHG leadership development initiatives at property level.
• Coach leaders on training effectiveness, on‑the‑job development, and performance enablement.
• Support succession planning and talent development initiatives in collaboration with People & Culture.

Learning Systems, Evaluation & Reporting

• Manage learning systems, training records, and compliance tracking.
• Measure and evaluate training effectiveness using feedback, performance data, and MOHG learning metrics.
• Prepare learning progress reports for the Director of People & Culture and executive team.
• Continuously improve learning programs based on feedback, audit findings, and operational needs.

Ongoing Learning Culture

• Promote continuous learning through blended learning approaches, on‑the‑job training, and coaching frameworks.
• Encourage a strong learning mindset that supports career development and service innovation.
• Support colleague engagement initiatives through learning and development activities.

Pre‑Opening Focus

• Ensure all colleagues complete required brand, service, and operational training prior to opening.
• Support opening rehearsals, simulations, and service readiness exercises.
• Be flexible, highly organized, and hands‑on in a fast‑paced and evolving pre‑opening environment.

What We’re Looking For

 Education

• Bachelor’s degree in Human Resources, Hospitality Management, Education, or a related field.
• Learning & Development certifications or adult education qualifications are an advantage.

Experience

• Minimum 5–7 years of Learning & Development or training experience, preferably within luxury hospitality.
• Prior hotel pre‑opening experience is strongly preferred.
• Experience working with international brands and multicultural teams.

Skills & Competencies

• Strong understanding of adult learning principles and hospitality service training.
• Excellent facilitation, presentation, and coaching skills.
• Highly organized with strong planning and project management capability.
• Passion for service excellence and colleague development.
• Strong stakeholder‑management and communication skills.
• Proficient in learning systems, Microsoft Office, and reporting tools.
• Able to thrive in ambiguity and high‑pressure pre‑opening environments.

Why Join Mandarin Oriental, Makati?

• Be part of a prestigious luxury hotel pre‑opening
• Play a key role in shaping the culture and colleague experience from day one
• Work with a globally respected brand known for excellence and people‑first values
• Enjoy long‑term career growth opportunities within Mandarin Oriental Hotel Group

Are you a master of craft who thrives in a team that succeeds together?
We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.