Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

As Learning & Development Manager, you will responsible for the following duties

• Champion a culture of learning, growth and excellence by bringing Mandarin Oriental's vision, values and service philosophy to life across the hotel.
• Design and deliver an engaging learning and development pre / post-opening strategy that supports business priorities, colleague growth and exceptional guest experiences.
• Partner with senior leaders to identify talent, build succession pipelines and support performance and career development across all levels.
• Create innovative learning experiences, from onboarding and leadership development to service excellence, digital learning and functional skills training.
• Facilitate inspiring workshops and development programmes for colleagues, managers and senior leadership teams.
• Lead the annual learning needs analysis and translate insights into impactful development plans that drive performance.
• Coach leaders and colleagues to support career growth, talent development and high-performing teams.
• Build, develop and inspire a network of Departmental Trainers, fostering a strong learning culture throughout the hotel
• Monitor learning effectiveness through data, feedback and performance outcomes, providing regular insights and recommendations to hotel leadership.
• Manage the learning calendar, training resources and learning systems, ensuring a seamless and engaging colleague experience.
• Partner with external providers and corporate teams to bring best-in-class development opportunities to the hotel.
• Support flagship talent programmes, leadership retreats, team-building initiatives and global learning projects across the Mandarin Oriental portfolio.
• Contribute to quality assurance, sustainability and health & safety initiatives by embedding learning that supports operational excellence and compliance.
• Act as a trusted People & Culture partner, supporting wider colleague engagement, wellbeing and organisational development initiatives.

As Learning & Development Manager, we expect from you: 

• Proven track record in Learning and Development management within luxury hospitality or high-end service environments.
• Strong facilitation and presentation skills for training delivery.
• Proficient in digital learning and HR systems.
• Strong background in talent management and organisational development.
• Experience managing multi-cultural teams and navigating diverse labour markets.
• Demonstrated success in employee engagement, retention strategies, and culture transformation.
• Solid understanding of hospitality operations and how Learning & Development impacts guest experience.
• Proven ability to lead learning & development programs tailored to luxury service standards.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?