Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Lifeguard is responsible for ensuring the safety and wellbeing of guests using the swimming pool facilities in accordance with Mandarin Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. This role proactively monitors pool activities, responds to emergencies, maintains safety and cleanliness standards, and delivers exceptional guest service while contributing to a safe, welcoming, and luxury wellness environment.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver exceptional, professional, and personalized service to all guests utilizing the pool and wellness facilities.
• Welcome guests and provide information regarding pool facilities, operating hours, and safety guidelines.
• Maintain a visible and approachable presence while ensuring a safe and enjoyable guest experience.
• Anticipate guest needs and respond promptly to requests and enquiries.
• Uphold LQE, MOQA, and Spa & Wellness service standards at all times.
• Maintain professional grooming and presentation in accordance with Mandarin Oriental standards.

Pool Safety & Lifeguarding Operations

• Continuously monitor pool activities to ensure guest safety and compliance with facility rules and regulations.
• Take immediate and appropriate action in emergency situations, including water rescue, first aid, CPR, and AED response.
• Conduct regular inspections of the pool, deck, and surrounding facilities to identify and report safety hazards.
• Ensure lifesaving equipment, first aid supplies, and emergency equipment remain operational and readily accessible.
• Maintain accurate records of incidents, accidents, rescues, and daily safety inspections.
• Enforce pool rules and safety procedures consistently and professionally.
• Assist in opening and closing procedures of pool operations.

Health, Safety & Hygiene

• Ensure compliance with all hotel health, safety, hygiene, and emergency procedures.
• Maintain a safe, clean, and hazard-free pool environment.
• Report maintenance issues, unsafe conditions, and equipment malfunctions promptly.
• Participate in emergency drills and safety training as required.
• Support the implementation of risk management and accident prevention initiatives.

Operational Support

• Support daily Fitness Centre and Spa & Wellness operations as required.
• Assist with pool setup, towel service, guest amenities, and facility presentation.
• Support VIP arrivals, wellness events, and special guest activities.
• Assist with inventory monitoring of pool supplies and amenities.
• Coordinate effectively with Housekeeping, Engineering, and Spa & Wellness colleagues to ensure seamless operations.

Teamwork & Professional Development

• Participate actively in departmental meetings, briefings, and training sessions.
• Maintain valid lifeguarding, first aid, CPR, and AED certifications.
• Demonstrate flexibility in supporting operational requirements across the Spa & Wellness Department.
• Foster a positive and collaborative working environment.
• Act as an ambassador of the Mandarin Oriental Spa & Wellness philosophy and service culture.

Additional Responsibilities

• Support operations across all Spa & Wellness areas as required, including Fitness Centre, Pool, Reception, Retail, Relaxation Areas, and Wellness Programs.
• Assist guests with facility orientation and wellness-related enquiries.
• Perform opening and closing duties as assigned.
• Comply with all health, safety, hygiene, and emergency procedures.
• Carry out any additional responsibilities assigned by the Fitness Supervisor or Director of Spa & Wellness.

Qualifications & Experience

• High School Diploma or equivalent; hospitality, recreation, or sports-related qualifications are an advantage.
• Valid Lifeguard Certification from a recognized training organization.
• Valid First Aid, CPR, and AED certifications.
• Minimum 1 year of experience as a Lifeguard, preferably within a luxury hotel, resort, recreation, or aquatic facility.
• Strong knowledge of water rescue techniques, emergency response procedures, and pool safety operations.
• Excellent interpersonal and communication skills.
• Professional grooming and presentation aligned with Mandarin Oriental standards.
• Strong sense of responsibility, vigilance, and attention to detail.
• Ability to remain calm and respond effectively in emergency situations.
• Physically fit and able to work outdoors for extended periods.
• Flexible to work shifts, weekends, and public holidays.
• Fluent in English; additional language skills are an advantage.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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