Mandarin Oriental, Muscat is looking for a Lobby Attendant - Residences to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About The Role

Responsible for all tasks related to The Residences lobby and always maintaining resident & guest satisfaction levels to the standard of the Residence and of the group. Under the guidance and supervision of the Concierge and Director of Residences and within the limits of established Mandarin Oriental Hotels Group policies and procedures, the Lobby Attendant will ensure that resident & guest will experience a warm welcome, executed smoothly and efficiently, warmer than in any other Residence, resident & guest will further experience an efficient departure that conveys a sense of appreciation and recognition to create lasting positive memories and will provide service which will be stylish, thoughtful and surprising, delivered with attention to detail and grace and reflecting our oriental heritage. 

Key Responsibilities

• Working efficiently with all departments as one team to ensure the full satisfaction of both guests and residents at all times, whether they are in-house or elsewhere by providing services and information that meet or exceed their expectations.
• To ensure that Mandarin Oriental Muscat, grooming standards are maintained - ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our residents and guests.
• To ensure you are performing your daily tasks in accordance with Mandarin Oriental Standard Operating Procedures. This includes responsibility for dealing with all desk-based procedures and processes.
• To maintain accurate and timely records of guests and residents' requests and other work tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
• To be acquainted with all guests, residents and visitors, and to greet them by name whenever possible, in a polite, professional and personable manner. To announce visitors to residents and management.
• To keep all informational databases updated and current at all times.
• To assist Concierge team to perform their duties when necessary to ensure consistency in delivering service.
• To prepare daily reports, updating arrival and departure, handovers, move ins, works and deliveries, as well handover of daily operations
• To greet guests, residents and visitors on both arrival and departure courteously and professionally.
• To ensure the safe keeping, collection and drop of master key and ERT key
• To ensure the safe keeping and issuing of pass keys.
• To ensure the safe keeping and issuing of radios.
• To ensure access to the Resident’s units is properly handled and logged.
• To assist with directions and gate access for residents’ guests and resident’s deliveries
• To send notice letters of upcoming tasks and activities planned in Residences to the Owners and Tenants as to insure a good communication
• To receive and send facsimiles, mail, packages on behalf of our residents and guests in a prompt and efficient manner.
• To ensure prompt and safe luggage and deliveries handling.
• To attend briefings at the beginning and end of shift to ensure continuity of service.
• To perform any other reasonable requests as directed by Director of Residences.

• To be aware of, and comply with, safe working practices as laid down under the Health and Safety at Work Act 1974 and Company H & S Manual, as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

• To wear any appropriate protective clothing provided by or recommended by the Hotel and Residences.
• To report any defects in the building, plant or equipment according to the Hotel procedures.
• To ensure any accidents to colleagues, guests or visitors are reported in accordance with the hotel and residences procedures.
• Attend 6 monthly statutory fire training and be fully conversant with and abide by all rules concerning, fire, health & safety.

About You

• Excellent communication skills in all aspects, good organizational and administrative skills. 
• Must be comfortable with any shift work, including nights. 
• Excellent knowledge of Hotel Facilities, and outside restaurants, bars and attractions in Muscat. 
• To be able to provide prompt responses, assistance and coordination with any residents’ requests 
• To be passionate about delivering the very best service for residents and guests. 
• Confident, composed, approachable and able to motivate fellow colleagues under pressure. 
• Fluent in English is mandatory, Additional languages skills would be beneficial.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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