Marketing & Communications Manager

Mandarin Oriental Cristallo, Cortina (Pre-Opening)

Are you a master of craft?

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences, located in prime destinations across the globe, with a strong development pipeline. Renowned for creating some of the world's most sought-after properties, the Group delivers legendary service inspired by its Asian heritage while setting the benchmark for contemporary luxury hospitality.

Mandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO-listed Dolomites. Scheduled to open in Winter 2026, this landmark property will feature 83 elegantly appointed guestrooms and suites, many offering breathtaking views of the surrounding mountains. Blending the historic charm of the legendary Cristallo Hotel with Mandarin Oriental's legendary service and contemporary luxury, the resort will offer exceptional restaurants and bars, refined event spaces, and a world-class Spa & Wellness sanctuary with extensive wellness facilities. Guests will enjoy an unparalleled alpine experience throughout the year, including skiing, hiking, mountain biking, climbing and wellness retreats, establishing the resort as one of Europe's most prestigious mountain destinations.

Role Summary

As Marketing & Communications Manager at Mandarin Oriental Cristallo, Cortina, you will be responsible for developing and executing integrated marketing and communications strategies that strengthen the resort's positioning as one of Europe's premier luxury alpine destinations. Reporting to the Director of Marketing & Communications, you will oversee public relations, brand communications, content development, partnerships, events and Corporate Social Responsibility initiatives, ensuring all activities consistently reflect the Mandarin Oriental brand standards. You will play a pivotal role during the pre-opening phase, driving awareness, storytelling and market visibility while supporting the successful launch and long-term commercial success of the resort.

Key Responsibilities

Pre-Opening Responsibilities

• Support the development and implementation of the resort's pre-opening Marketing & Communications strategy in collaboration with Mandarin Oriental Hotel Group Corporate Marketing & Communications.
• Develop and execute launch campaigns to build awareness across domestic and international markets.
• Create the resort's marketing and PR collateral, including press kits, fact sheets, biographies, presentations and brand messaging.
• Establish relationships with key media, luxury travel publications, tourism boards, influencers and strategic partners.
• Coordinate pre-opening media visits, influencer stays, familiarisation trips and launch events.
• Collaborate closely with Sales, Revenue, Operations and Corporate teams to ensure a consistent and impactful market launch.
• Support the planning and execution of the official opening and other high-profile promotional events.

Marketing & Communications

• Develop and implement integrated Marketing & Communications strategies aligned with the resort's commercial objectives and Mandarin Oriental brand standards.
• Oversee the resort's public relations activities, media engagement and external communications.
• Produce compelling marketing and PR content, including press releases, newsletters, speeches, presentations and promotional materials.
• Ensure consistency in brand positioning, messaging, storytelling and tone of voice across all communication channels.
• Collaborate with Digital Marketing to support website content, email marketing, CRM initiatives and social media campaigns.
• Monitor campaign performance, media coverage and marketing KPIs, providing regular reporting and strategic recommendations.

Public Relations

• Develop and maintain strong relationships with journalists, editors, influencers, tourism authorities and luxury brand partners.
• Coordinate media enquiries, interviews, press visits, photography and video productions.
• Manage PR agencies and ensure alignment with Mandarin Oriental Hotel Group Corporate Communications.
• Support crisis communication activities when required, ensuring accurate and timely messaging.

Corporate Social Responsibility (CSR)

• Develop and coordinate CSR initiatives aligned with Mandarin Oriental's sustainability commitments and community engagement objectives.
• Build partnerships with local organisations, charities and community stakeholders.
• Promote CSR initiatives internally and externally to maximise awareness and engagement.
• Monitor and report on CSR activities and their overall impact.

Events & Partnerships

• Plan and execute marketing events, brand activations, PR initiatives, VIP experiences and community events.
• Manage event logistics, budgets, suppliers, guest lists and timelines.
• Coordinate with internal departments and external partners to ensure flawless execution.
• Evaluate event performance and identify opportunities for continuous improvement.

Brand & Stakeholder Management

• Ensure all marketing and communications initiatives comply with Mandarin Oriental brand guidelines.
• Collaborate closely with Commercial, Operations, Revenue, Spa, Food & Beverage and Corporate teams.
• Develop strategic partnerships that enhance brand visibility and guest engagement.
• Manage relationships with external agencies and suppliers to ensure quality, creativity and cost efficiency.

Qualifications & Experience

The ideal candidate will possess:

• Bachelor's degree in Marketing, Communications, Hospitality Management or a related field.
• Minimum 5 years of experience in Marketing & Communications within luxury hospitality, luxury lifestyle brands or premium consumer brands.
• Previous pre-opening experience is highly desirable.
• Proven expertise in integrated marketing, public relations, partnerships and brand communications.
• Strong knowledge of luxury hospitality marketing trends and guest engagement strategies.
• Excellent copywriting, storytelling and presentation skills.
• Experience managing media relations, events, influencer collaborations and strategic partnerships.
• Strong commercial awareness with analytical skills to evaluate campaign performance and marketing effectiveness.
• Excellent project management, organisational and leadership skills.
• Creative, proactive and innovative mindset with exceptional attention to detail.
• Excellent interpersonal and stakeholder management skills with the ability to build relationships at all levels.
• Fluency in English and Italian is essential; additional languages are considered an advantage.

Our Commitment to You

Learning & Development

Your success is our success. We craft unique learning and development programmes for every stage of your career, empowering you to continuously grow and succeed.

MOstay

As a member of the #MOfamily, you will enjoy complimentary stays and exclusive colleague rates at Mandarin Oriental hotels around the world.

Health & Wellbeing

We believe that exceptional colleagues deliver exceptional service. That's why we offer a range of health and wellbeing initiatives designed to support your physical, mental and emotional wellness.

Colleague Comfort

Benefit from comfortable accommodation, duty meals and additional colleague benefits designed to ensure a rewarding and enjoyable working experience.

Competitive Salary & Benefits

We offer a competitive compensation package aligned with the luxury hospitality market, together with outstanding career development opportunities within one of the world's most prestigious hospitality brands.

Compensation:
€55,000 – €60,000 Gross Annual Salary (RAL)